Field Kidney Care Specialist

Fresenius Medical Care•Oxnard, CA

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role helps patients understand disease progression, treatment options, and self-management, bridging the gap between diagnosis and informed treatment choice. It combines virtual patient support with field-based physician and community outreach; deployment may be field-based, virtual, or hybrid depending on market needs. The specialist works with patients, nephrologists, advanced practice providers, care teams, and internal partners to coordinate care, address barriers, support referrals, and ensure patient follow-through across the kidney care continuum. The role requires maintaining accurate documentation, using digital tools and performance data, and following regulatory, privacy, and documentation standards. There are no direct supervisory responsibilities; the role works under Kidney Care leadership and in collaboration with clinical and operational teams. The role may involve extensive local or regional travel to physician groups, healthcare locations, business units, corporate meetings, and training. Occasional evening and weekend work may be needed. The posted hourly rate is $20–$27, depending on location and qualifications.

Requirements

High school diploma or GED required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills and ability to explain complex clinical concepts in patient-friendly language.
Ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills, including the ability to manage a virtual caseload.
Proficiency in Microsoft Office applications.
Excellent verbal and written communication and presentation skills.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively on a team.

Nice To Haves

3–5 years of clinical background preferred.
Relevant licensure or certification preferred, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
Prior experience delivering virtual or telephonic patient education strongly preferred.
Experience with CRM systems such as Salesforce and/or EMRs.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients about kidney disease progression, treatment options—including home modalities and transplantation—and self-management strategies using approved digital platforms.
Conduct scheduled and on-demand virtual or in-person patient interactions by video, phone, and electronic communication to assess patient needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.
Build and maintain working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff in support of Kidney Care Advocate and value-based care objectives.
Partner with internal stakeholders to ensure consistent messaging, coordinated workflows, and patient follow-through.
Communicate with referring practices, providing timely updates on education and patient status as appropriate.
Document patient interactions, education provided, and outcomes accurately and promptly in designated systems such as Salesforce or an EMR.
Support referral workflows by ensuring patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Follow quality, safety, regulatory, privacy, and documentation standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally by reinforcing education and navigating next steps with the care team.
Perform other related duties as assigned.