Kidney Care Specialist

Fresenius Medical Care•Tulsa, OK

19h

About The Position

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role bridges diagnosis and informed treatment choice by providing timely, consistent education and support across the kidney care continuum. Responsibilities combine virtual patient support with field-based physician and community outreach; deployment may be field-based, virtual, or hybrid depending on market needs. The specialist educates patients about kidney disease progression, treatment options—including home modalities and transplantation—and self-management strategies. They assess patient needs, readiness, barriers, and preferences; coordinate with nephrologists, care teams, and internal partners; support referrals and follow-through; and connect patients with appropriate resources. The role also requires accurate documentation, use of virtual tools and performance reports, and adherence to applicable regulatory, privacy, and documentation standards. The position has no direct supervisory responsibilities and works under the guidance of Kidney Care leadership in close collaboration with clinical and operational teams. Field-based work may require extensive local or regional travel, including travel to physician groups, healthcare locations, regional business units, corporate meetings, and on-site training. Occasional evening and weekend work may be needed. The role involves prolonged sitting and computer use; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or G.E.D. required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills, including the ability to explain complex clinical concepts in clear, patient-friendly language.
Ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills and ability to manage a virtual caseload.
Proficiency in Microsoft Office applications and experience with CRM systems such as Salesforce and/or EMRs.
Excellent verbal and written communication and presentation skills.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively on a team.

Nice To Haves

Three to five years of clinical background preferred.
Relevant licensure or certification preferred, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
Prior experience delivering virtual or telephonic patient education strongly preferred.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients about kidney disease progression, treatment options, and self-management strategies using approved digital platforms.
Conduct scheduled and on-demand virtual or in-person patient interactions to assess needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated care and appropriate referrals.
Build and maintain working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support Kidney Care Advocate and value-based care objectives.
Partner with internal stakeholders to ensure consistent messaging, coordinated workflows, and patient follow-through.
Communicate with referring practices, providing timely updates, education information, and patient status as appropriate.
Document patient interactions, education, and outcomes accurately and promptly in designated systems.
Support referral workflows by ensuring patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Follow quality, safety, regulatory, privacy, and documentation standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally by reinforcing education and navigating next steps with the care team.
Perform other related duties as assigned.