Field Kidney Care Specialist

Fresenius Medical Care•Weymouth, MA

10d•$20 - $35

About The Position

The Kidney Care Specialist (KCS) supports patients with chronic kidney disease (CKD) and end-stage renal disease (ESRD) through early education, care navigation, and ongoing engagement. The role bridges diagnosis and informed treatment choice by providing consistent education and support across the kidney care continuum through field-based physician and community outreach and virtual patient support. Duties may be field-based, virtual, or hybrid depending on market needs. The specialist educates patients about kidney disease progression, treatment options—including home modalities and transplantation—and self-management strategies. The role works closely with nephrologists, advanced practice providers, care teams, referring practices, and internal partners to coordinate care, address barriers, support referrals, and help patients follow through on next steps. The position also documents interactions and outcomes, tracks engagement and program performance, contributes to continuous improvement of education materials and workflows, and follows applicable quality, safety, regulatory, privacy, and documentation standards. This position has no direct supervisory responsibilities and works under the guidance of Kidney Care leadership in close collaboration with clinical and operational teams. The role may require extensive local or regional travel, including travel to physician groups, healthcare locations, regional business units, corporate meetings, and on-site training. Occasional evening and weekend work may be needed. The stated pay rate is $20–$35; the description does not specify a pay period or currency.

Requirements

High school diploma or GED.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills and the ability to explain complex clinical concepts in clear, patient-friendly language.
Ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills and the ability to manage a virtual caseload.
Proficiency in Microsoft Office applications.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively as part of a team.

Nice To Haves

Three to five years of clinical background preferred.
Relevant licensure or certification, as applicable, preferred.
Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.
Prior experience delivering virtual or telephonic patient education strongly preferred.
Experience with CRM systems such as Salesforce and/or EMRs.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients about disease progression, treatment options, and self-management strategies using approved digital platforms.
Conduct scheduled and on-demand virtual or in-person patient interactions by video, phone, and electronic communication to assess needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to coordinate care and support appropriate referrals.
Build and maintain working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff in support of Kidney Care Advocate and value-based care objectives.
Partner with internal stakeholders to coordinate messaging, workflows, and patient follow-through.
Provide referring practices with timely communication, education updates, and patient status as appropriate.
Document patient interactions, education provided, and outcomes accurately and promptly in designated systems, such as Salesforce or an EMR.
Support referral workflows by ensuring patients receive appropriate education, tracking, and follow-up across the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to provide consistent, compliant education.
Identify social, logistical, and educational barriers to care and connect patients with appropriate internal or external resources.
Follow regulatory, privacy, documentation, quality, and safety standards.
Participate in team meetings, training sessions, and performance reviews as required.
Support patients longitudinally by reinforcing education and helping navigate next steps in collaboration with the care team.
Perform other related duties as assigned.