Field Kidney Care Specialist

Fresenius Medical Care•Midland, TX

About The Position

The Kidney Care Specialist supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through early education, care navigation, and ongoing engagement. The role bridges the gap between diagnosis and informed treatment choice by providing timely, consistent education and support across the kidney care continuum. Work may be field-based, virtual, or hybrid depending on market needs, and includes local or regional travel to meet patients and nephrology providers. The specialist provides virtual and in-person patient support, explains kidney disease progression and treatment options, helps patients address barriers to care, and coordinates with nephrologists, care teams, and internal partners. The role also supports referral workflows, documents patient interactions, tracks engagement and outcomes, and contributes to improvements in education materials and care processes. The position has no direct supervisory responsibilities and works under the guidance of Kidney Care leadership.

Requirements

High school diploma or GED required.
Minimum 1–3 years of experience in kidney care, chronic disease management, or related healthcare fields.
Strong communication skills, including the ability to explain complex clinical concepts in clear, patient-friendly language.
Ability to engage patients remotely and build trust in a virtual environment.
Strong organizational and time-management skills, including the ability to manage a virtual caseload.
Proficiency in Microsoft Office applications.
Valid driver’s license, reliable transportation, and ability to travel within the assigned market.
Ability to work autonomously and collaboratively on a team.
Willingness to work occasionally in the evening and on weekends as needed.
Ability to meet the physical demands of prolonged sitting and computer use, with reasonable accommodations as applicable.

Nice To Haves

Clinical background; 3–5 years preferred.
Relevant licensure or certification, as applicable.
Experience working with CKD, ESRD, dialysis, or chronic disease populations.
Prior experience delivering virtual or telephonic patient education.
Experience with CRM systems such as Salesforce and/or electronic medical records.
Excellent verbal and written communication and presentation skills.
Comfort with digital platforms, virtual meeting tools, and data-driven workflows.

Responsibilities

Provide virtual care navigation to CKD and ESRD patients regarding disease progression, treatment options, including home modalities and transplantation, and self-management strategies.
Conduct scheduled and on-demand virtual or in-person interactions by video, phone, and electronic communication to assess patient needs, readiness, barriers, and preferences.
Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated care and appropriate referrals.
Build and maintain working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff.
Partner with internal stakeholders to coordinate messaging, workflows, and patient follow-through.
Communicate with referring practices by providing timely updates, education information, and patient status as appropriate.
Document patient interactions, education, and outcomes accurately and promptly in designated systems such as Salesforce or an EMR.
Support referral workflows and ensure patients are educated, tracked, and followed through the kidney care continuum.
Use virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
Participate in developing, evaluating, and improving virtual education materials, documentation, and on-demand content.
Maintain current knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs.
Identify social, logistical, and educational barriers to care and connect patients with appropriate resources.
Follow regulatory, privacy, documentation, quality, and safety requirements.
Participate in team meetings, training sessions, and performance reviews.
Support patients longitudinally by reinforcing education and navigating next steps with the care team.
Perform other related duties as assigned.