Patient Care Coordinator

Beltone•Wausau, WI

1d•Onsite

About The Position

The Patient Care Coordinator (PCC) is the welcoming first point of contact for patients and helps create a supportive, effective experience throughout their hearing healthcare journey. The role oversees daily clinic operations, supports patient relationships and scheduling, and helps address patients’ hearing healthcare needs while contributing to the practice’s success and growth. The PCC manages front-office, administrative, financial, insurance, inventory, and patient-record duties; coordinates provider schedules and patient flow; and supports marketing, outreach, events, and patient-retention activities. The position is based in Wausau, Wisconsin, with travel to the Stevens Point and Wisconsin Rapids clinics at least once a month. The schedule is 8:30 a.m. to 5:00 p.m., Monday through Friday, with no weekends. Compensation is $19.00–$21.00 per hour, commensurate with experience and qualifications, with monthly bonus opportunities.

Requirements

At least 10 years of medical office management experience.
High school diploma or equivalent (GED).
Front-desk medical experience.
Strong computer skills, including experience with word-processing and database software.
Excellent interpersonal skills and the ability to work effectively with diverse patients, colleagues, and vendors.
Listening, sales, and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer-service orientation.
Excellent organizational skills and the ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenue and balance accounts daily and monthly.
Attention to detail.
Ability to manage a busy office with interruptions, calls, and walk-ins; resume focused tasks after interruptions.
Ability to lift boxes weighing up to 20 pounds.
Ability to travel at least once a month to the Stevens Point and Wisconsin Rapids clinics.

Nice To Haves

Front-desk experience in the hearing industry.

Responsibilities

Greet and screen patients who call or visit, answer questions about services and promotions, identify potential hearing care candidates, and help secure appointments.
Schedule and confirm appointments, make outbound patient-retention calls, and coordinate the provider’s schedule and patient flow.
Check patients in and out; collect and record payments; track revenue and accounting activities, including end-of-day closing, bank deposits, posting charges, entering invoices and payments, and processing insurance claims.
Maintain daily, weekly, and monthly reports and tracking documents, and respond promptly to home office requests.
Verify patient information and insurance or billing details, process documentation, and maintain patient charts and records.
Work with insurance and workers’ compensation agencies to obtain authorizations and verify benefits.
Perform administrative tasks such as typing, filing, managing office supplies, and handling mail.
Verify and check in hearing aids and repairs, and track and maintain product inventory.
Support grassroots marketing with the hearing care provider, including preparing physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale.
Open and close the office daily and maintain the reception area.
Provide training support to front-office staff at other locations as appropriate.