Administrative Assistant - Patient Relations Specialists

Caring Medical • Fort Myers, FL

2d

About The Position

A private regenerative medicine clinic in Fort Myers, Florida, is seeking a Patient Care Coordinator with a sales background. The role supports a smooth, positive patient experience by greeting patients, scheduling appointments, handling inquiries, and explaining the clinic’s services. The coordinator guides patients toward treatments that meet their needs while communicating with empathy and professionalism, maintaining accurate records, and supporting daily office functions.

Requirements

• Prior experience as a receptionist or patient care coordinator in a medical setting.
• Sales or customer service experience, preferably in healthcare or wellness services.
• Excellent communication skills, both in person and over the phone.
• Empathy, organization, and attention to detail.
• Ability to work efficiently in a fast-paced environment and handle sensitive patient information confidentially.

Responsibilities

• Welcome patients, answer incoming calls, and provide excellent customer service.
• Schedule patient appointments, confirm bookings, and handle rescheduling.
• Educate patients about the clinic’s services and help them understand and select appropriate treatment options.
• Maintain accurate patient records and support daily office functions.
• Conduct follow-up calls and respond to patient inquiries promptly and effectively.
• Meet or exceed sales goals by promoting relevant services and programs.

Benefits

• Health insurance, with a stated current plan that includes a $2,000 deductible, HSA, and PPO; single coverage is approximately $120 per month.
• Available enrollment in a 401(k) or Roth 401(k).
• Employer 401(k)/PSP contribution, with a portion of profits invested in eligible employees’ 401(k) accounts.
• Free medical care through Prolotherapy treatments.
• 25% off Prolotherapy treatments for immediate family members.
• A $125 monthly stipend for DoTerra Oils or FullScript Nutritionals.
• Annual reviews with potential for raises and bonuses.
• A five-year anniversary trip and a ten-year anniversary trip.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed