Administrative Support Specialists

BTI • Washington, DC

4d

About The Position

BTI is seeking an Administrative Support II professional to provide comprehensive administrative and operational support to assigned Federal Highway Administration branch offices. Working within a cross-functional team environment, this role supports office operations, correspondence management, time and attendance administration, purchase requisitions, records management, travel coordination, meeting support, and customer service while helping maintain continuity of operations across multiple organizational units.

The position provides administrative support to assigned EFLHD branch offices, including preparing and distributing official documents; managing correspondence and records; supporting reception and customer inquiries; coordinating meetings, events, and travel; processing time and attendance information; and creating and tracking purchase requisitions in PRISM. The role also provides backup coverage during staff absences and assists with workload balancing and redistribution.

Requirements

• High school diploma or equivalent.
• At least three years of progressively responsible administrative support experience.
• Experience supporting multiple managers or organizational units.
• Experience with records management, document preparation, scheduling, and customer service functions.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to use collaboration and communication platforms such as Microsoft Teams and SharePoint.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively within a team environment.
• Ability to maintain confidential information and handle sensitive records.

Nice To Haves

• Associate degree or post-secondary coursework in business administration, office management, public administration, or a related field.

Responsibilities

• Provide administrative support to assigned EFLHD branch offices and support cross-functional administrative operations.
• Provide backup coverage during staff absences and assist with workload balancing and redistribution.
• Communicate professionally with government personnel and stakeholders.
• Prepare, edit, finalize, and distribute official correspondence, reports, memoranda, presentations, and other documents; ensure accuracy, formatting, grammar, punctuation, and compliance with agency standards.
• Receive, track, distribute, and maintain official correspondence.
• Organize and maintain electronic and hard-copy files in accordance with records management requirements.
• Monitor shared email inboxes and route correspondence appropriately; coordinate mail processing and document distribution.
• Provide telephone and receptionist services, greet and escort visitors as directed, and respond to internal and external inquiries.
• Coordinate meetings, conferences, conference calls, webinars, and special events; schedule facilities and distribute meeting materials.
• Prepare agendas, minutes, and supporting documentation.
• Coordinate domestic and international travel arrangements, including transportation, lodging, authorizations, and travel vouchers.
• Review and process employee time and attendance records and verify payroll-related information for accuracy and completeness.
• Track leave balances, overtime, compensatory time, and travel compensatory time; research and resolve timekeeping discrepancies.
• Create, process, track, and update purchase requisitions in PRISM, including amendments and modifications.
• Coordinate with requisition owners and government representatives regarding procurement-related actions.
• Maintain proficiency in applicable procurement systems and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED