Administrative Support

FICS • Addison, TX

1d

About The Position

FICS is seeking a meticulous, adaptable Administrative Assistant to support the Chief Risk Officer, the Technical Services team, and the Receptionist. The role combines executive and departmental administrative support, software distribution coordination, internal controls monitoring, and customer support. The position helps maintain compliance, support the executive team, and provide a seamless customer experience.

The Administrative Assistant manages software requests and delivery, including secure distribution of software builds and source code to a storage vendor. The role also supports internal controls and compliance, handles administrative processes for the Technical Support Manager, coordinates customer training and webinars, and provides receptionist coverage and general office support across departments.

Requirements

• High school diploma or equivalent.
• Exceptional ability to multitask, prioritize competing deadlines, and manage multiple projects autonomously in a fast-paced setting.
• Excellent verbal and written communication skills, with a professional, patient, and articulate approach to customers, team members, and vendors.
• High proficiency with Microsoft Office Suite, including Word and Outlook.
• Ability to learn new proprietary software quickly.
• Valid Texas Driver License and vehicle liability insurance.

Nice To Haves

• 1–2 years of experience in an administrative technical support role.
• Experience navigating a technical environment or supporting a technical team.
• Experience with Cloudberry, WinSCP, and Adobe.

Responsibilities

• Process customer software requests received by phone or email, deliver secure download links, and generate license files.
• Manage secure transfers of full software builds and source code to the storage vendor.
• Work with the Chief Risk Officer to monitor and verify internal controls.
• Maintain schedules and ensure timely renewals for domains and SSL certificates.
• Proofread technical documentation to support compliance standards.
• Support the Technical Support Manager by managing expense reports and billing forms.
• Follow through on internal and external customer service requests.
• Support customer training and webinars by coordinating schedules and liaising with hotels.
• Maintain customer training records.
• Provide administrative coverage for the Receptionist and general office support across multiple departments.

Benefits

• Opportunity to gain broad exposure to executive support and technical compliance and build a versatile skill set.
• Additional benefits and perks are referenced at www.FICS.com/about-us/employment; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED