Administrative Support

FICS, Inc.•Addison, TX

About The Position

FICS is seeking a meticulous, adaptable Administrative Assistant to support the Chief Risk Officer, Technical Services team, and Receptionist. The role combines executive and departmental administrative support, technical distribution coordination, and internal controls monitoring. The Administrative Assistant helps maintain compliance, support the executive team, and provide a seamless customer experience. Responsibilities include managing customer software requests and secure software distribution, supporting internal controls and license renewals, assisting with expense reports and billing forms, coordinating customer training and webinars, maintaining training records, and providing receptionist coverage and general office support. The role offers broad exposure to executive support and technical compliance. FICS describes itself as serving nationwide clientele for more than 40 years.

Requirements

A high school diploma or equivalent.
A valid Texas driver's license and vehicle liability insurance.
Exceptional ability to multitask, prioritize competing deadlines, and manage multiple projects autonomously in a fast-paced setting.
Excellent verbal and written communication skills, with a professional, patient, and articulate approach to customers, team members, and vendors.
High proficiency with Microsoft Office Suite, including Word and Outlook.
Ability to learn new proprietary software quickly.

Nice To Haves

One to two years of experience in an administrative technical support role is preferred.
Experience navigating a technical environment or supporting a technical team is a major plus.
Experience with Cloudberry, WinSCP, and Adobe is highly desirable.

Responsibilities

Process customer software requests received by phone or email, deliver secure download links, and generate license files.
Manage secure transfers of full software builds and source code to the storage vendor.
Work with the Chief Risk Officer to monitor and verify key internal controls.
Maintain schedules and ensure timely renewal of licenses, including domains and SSLs.
Proofread technical documentation to support compliance and quality standards.
Support the Technical Support Manager by managing expense reports and billing forms.
Ensure timely follow-through on internal and external customer service requests.
Coordinate customer training and webinars, including schedules and hotel arrangements.
Maintain accurate, up-to-date training records.
Provide administrative coverage for the Receptionist and general office support across multiple departments.