Administrative Support

Aston Carter•Indianapolis, IN

7d•$20 - $20•Onsite

About The Position

This onsite Administrative Support / Customer Service Representative role provides frontline support to customers at an auction yard office. The position handles walk-in clients, phone calls, and mail inquiries; assists with paperwork and order processing; and performs clerical and data entry tasks that support daily operations. It is based in an office setting and works closely with a small, collaborative team. The position is fully onsite in Indianapolis, Indiana, Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break. The approximately nine-person team includes supervisory staff, customer service representatives, dispatch personnel, and title clerks. The fast-paced, customer-focused environment has frequent walk-in traffic and ongoing phone and mail communications. Work includes computers, internal systems, email, Excel, Microsoft Office, data entry, word processing, and documentation. Office-appropriate attire is expected. This is a contract-to-hire position. The stated pay range is $20.00 per hour. If eligible, benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.

Requirements

Prior administrative experience in a role requiring strong attention to detail.
Demonstrated good job tenure, reliability, and commitment in previous positions.
Proficient computer skills, including email, Excel, and basic computer functions.
Ability to perform accurate data entry into internal computer systems.
Experience using Microsoft Office applications for word processing and related tasks.
Strong organizational skills for managing paperwork, files, and customer records.
Clear and professional communication skills for phone, email, and in-person interactions.
Ability to work onsite in an office environment and support daily operational needs.

Nice To Haves

Prior experience in a customer-facing role, such as customer service or front desk support.
Comfort assisting walk-in clients at a front counter with forms and requests.
Ability to collaborate effectively with a small office team that includes customer service, dispatch, and title clerks.

Responsibilities

Provide professional customer support through mail, telephone, and in-person interactions.
Assist walk-in customers at the counter, helping them with requests, forms, and required paperwork.
Process customer orders and assignments accurately and enter data into internal computer systems in a timely manner.
Reference pricing and delivery information to answer customer questions and support purchasing decisions.
Respond to customer inquiries and requests, resolving issues or directing customers to the appropriate team member.
Set up new customer records and maintain existing customer information accurately.
Perform clerical duties, including word processing, filing, and other administrative tasks.
Prepare paperwork for auction day, obtain necessary approvals, and ensure documents are complete and organized.
Assist with office duties as needed to support branch operations and team efficiency.
Collaborate with customer service, dispatch, title clerks, and supervisory staff to support smooth workflow and consistent service.