Patient Care Coordinator

InnovaCare Health • Winter Haven, FL

1d

About The Position

The Patient Care Coordinator (PCC) is the first point of contact for patients and visitors arriving at InnovaCare Health facilities. The role also supports patients by assessing, facilitating, planning, and advocating for their individual and ongoing health needs. The PCC helps coordinate clinic operations and patient access, supports registration and intake, handles payments and records, and assists patients in addressing barriers to care.

Requirements

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and able to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Expert computer literacy in an electronic health record.
• Ability to react calmly and effectively in emergency situations.
• Basic mathematical skills.
• Knowledge of safe work practices in a clinic setting.
• Ability to follow through with delegated tasks.

Nice To Haves

• At least 2–3 years in a medical-related customer service role.
• Bilingual in English and Spanish.

Responsibilities

• Welcome patients and visitors upon arrival and manage the waiting room to keep wait times within 15 minutes; notify them of delays when necessary.
• Manage front desk workflow and communicate with medical assistants.
• Manage providers’ daily schedules.
• Obtain, record, and update accurate personal and financial registration information.
• Help patients address health care system, financial, or social barriers, including arranging interpreters, transportation services, or prescription assistance, and facilitating PCP changes when necessary.
• Assist patients with intake processes, including scanning required documents.
• Collect patient financial responsibilities, such as copayments, coinsurance, and deductibles, and issue receipts.
• Manage the cashier box or similar location when applicable, balance daily deposits, and prepare bank deposits according to company policies.
• Process walk-in patients and visitors, greet them, answer phone calls promptly and professionally, and schedule appointments according to guidelines when applicable.
• Answer phones and schedule appointments; may assist the case manager with scheduling hospital follow-up.
• Maintain medical records, including filing or scanning records and preparing them for the schedule.
• Ensure correspondence is scanned and/or filed in a timely manner.
• Process medical-record release requests and maintain appropriate logs.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED