Patient Care Programs Coordinator

Vanderbilt University Medical Center•Nashville, TN

20h

About The Position

Coordinates and supports individual patients and families throughout point-of-care programs to help ensure program goals are effectively executed, with some guidance. Coordinates diagnostic evaluations, treatments, surgeries, and follow-up appointments throughout the course of care for a specific patient population. Partners with clinical care staff and providers to meet regulatory requirements and maintain patient care needs, program guidelines, and accreditation standards. Serves as a point of access for patients, referring providers, and the Vanderbilt community; develops short- and long-term goals for program success; and supports the patient care team in marketing programs and streamlining business models. Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials, and communication with care providers. Additional duties may be assigned. The position is within Vanderbilt Health’s IBD Admin Staff organization. It requires relevant work experience, with an experience level of three years, and a high school diploma or GED. The role involves program management, process improvement, financial processes, peer leadership, quality management, and networking. It also includes supporting colleagues, delivering excellent services, ensuring high quality, managing resources effectively, and fostering innovation. The position supports patients and families while contributing to Vanderbilt Health’s broader mission of patient care, education, and research.

Requirements

High school diploma or GED.
Three years of relevant work experience.
Program management capability at an intermediate level.
Novice-level capability in process improvement, financial processes, peer leadership, quality management, and networking.

Responsibilities

Coordinate and support patients and families throughout point-of-care programs.
Coordinate diagnostic evaluations, treatments, surgeries, and follow-up appointments throughout the course of care for a specific patient population.
Partner with clinical care staff and providers to meet regulatory requirements and maintain patient care needs, program guidelines, and accreditation standards.
Act as a point of access for patients, referring providers, and the Vanderbilt community.
Develop short- and long-term goals to support program success.
Support the patient care team in marketing programs and streamlining business models to enable appropriate growth.
Establish contact with existing, newly diagnosed, potential, or referred patients.
Facilitate patient access to providers and educational materials, and support communication with care providers.
Perform additional duties as assigned.