Patient Care Coordinator
About The Position
McCall Dental Care is seeking a Patient Care & Scheduling Coordinator to support an exceptional patient experience from the first phone call through checkout and continued care. The practice provides comprehensive, personalized dentistry focused on whole health, prevention, and high-quality care, using modern technology and offering general, cosmetic, restorative, periodontal, implant, and reconstructive services. The coordinator will take ownership of the patient and scheduling journey, helping patients feel welcomed, informed, and cared for while maintaining an efficient, productive schedule. The role connects patients with the front office, scheduling, and clinical teams. The position is part-time, three days per week, with specific workdays discussed during the interview process. The office is open Monday through Thursday, 8:00 AM–5:00 PM.
Requirements
- Warm, friendly, and genuinely enjoys helping people.
- Highly organized and detail-oriented.
- Excellent communication skills.
- Comfortable managing multiple priorities in a busy environment.
- Confident communicating with patients by phone and in person.
- Proactive about following up and completing tasks.
- Comfortable working closely with administrative and clinical team members.
- Professional and committed to protecting patient privacy.
- Dependable and accountable.
- Strong problem-solving skills and willingness to take ownership of responsibilities.
- Comfortable learning new technology and dental systems.
Nice To Haves
- A college degree is highly preferred.
- Dental or healthcare experience is preferred.
Responsibilities
- Answer phones and respond to patient appointment requests.
- Greet patients and provide a warm, welcoming experience.
- Check patients in and assist with checkout.
- Present and review new-patient paperwork and HIPAA information.
- Review and update patient medical history.
- Communicate pertinent patient information during clinical handoffs.
- Coordinate smooth transitions between the front office and clinical team.
- Respond to office emails and appointment requests.
- Maintain a clean, organized, and professional front office.
- Collect payments at checkout as needed.
- Maintain an efficient and productive schedule.
- Manage broken or cancelled appointments and quick-fill opportunities.
- Help ensure patients remain scheduled for recommended recall visits.
- Contact patients for reactivation and follow-up.
- Maintain recall and confirmation systems.
- Monitor and fill openings in the recall schedule.
- Manage broken or cancelled recall appointments.
- Participate in morning huddles and provide relevant schedule and recall updates.
- Follow up with patients who have unscheduled, broken, or cancelled treatment.
- Maintain and work treatment follow-up lists.
- Review treatment-related questions with the clinical team.
- Coordinate future appointments.
- Call prescriptions to pharmacies as directed.
- Create specialist referrals and receive specialist correspondence.
- Coordinate patient records, images, and other information.
- Monitor saliva test results, upload results into patient charts, and notify the doctor as appropriate.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
