Patient Care Coordinator

Beltone•Williamsville, NY

19h•$18 - $20•Onsite

About The Position

The Patient Care Coordinator (PCC) is the welcoming face of the clinic and helps create exceptional experiences for patients seeking hearing healthcare. The role oversees daily clinic operations, builds patient relationships, identifies and addresses patient needs, and supports the ongoing success and growth of the practice. The position is based in Williamsville, NY and is scheduled four days per week, Monday through Thursday, for eight-hour days, with no weekends.

Requirements

At least five years of medical office management experience.
High school diploma or equivalent (GED).
Strong computer skills, including experience with word-processing and database software.
Excellent interpersonal skills for working effectively with diverse patients, colleagues, and vendors, including listening, sales, and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer-service orientation.
Excellent organizational skills and ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenue and balance accounts daily and monthly.
Detail-oriented.
Front-desk medical experience.

Nice To Haves

Front-desk experience in the hearing industry.

Responsibilities

Greet and screen patients who visit or call the clinic, answer questions about services and promotions, identify potential hearing-care candidates, and help secure appointments.
Schedule and confirm appointments, make outbound patient-retention calls, coordinate the provider’s schedule, and maintain an efficient flow of patient care.
Check patients in and out, collect and record payments, track revenue, and perform accounting activities such as end-of-day closing, bank deposits, posting charges, entering invoices and payments, and processing insurance claims.
Maintain daily, weekly, and monthly reports and tracking documents, and respond promptly to home-office requests.
Verify patient information and billing and insurance data; collect and process documentation; and maintain patient charts and records.
Work with insurance and workers’ compensation agencies to facilitate authorizations and verify benefits.
Perform administrative tasks including typing, filing, managing office supplies and inventory, and handling mail.
Verify and check in hearing aids and repairs, and track and maintain product inventory.
Support grassroots marketing with the hearing care provider, including preparing physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale.
Open and close the office daily and keep the reception area well maintained.
Provide training support to front-office staff at other locations as appropriate.
Partner with clinic and home-office teams to support operations and assist with marketing, events, outreach, and patient-retention activities.