Patient Care Coordinator I (Lakewood)
About The Position
OP Specialty Bracing is hiring a Patient Care Coordinator to serve as the first point of contact for patients and referral sources and as a representative of the company. The role supports pediatric patients and their families in a specialized orthopedic bracing practice. The coordinator interacts with children, patients, families, and referring providers while helping maintain an efficient clinic and a positive patient experience. The position includes customer service, patient registration and checkout, phone coverage, insurance verification, prior authorization initiation, collection of patient balances, appointment coordination, chart maintenance, document processing, and general office support. The coordinator also works with clinic staff, referral sources, physicians, insurance companies, and the billing team to support patient care and claims documentation. Success requires strong organization and communication, attention to detail, adaptability, multitasking, discretion with confidential information, and the ability to work with minimal supervision in a fast-paced environment.
Requirements
- High school education or an associate degree.
- Related experience and/or training.
- Strong organizational and people skills, attention to detail, and verbal and written communication skills.
- Ability to interact with children and provide compassionate, efficient, and professional service.
- Ability to multitask in a fast-paced, dynamic environment and work as a team player.
- Ability to maintain confidentiality of sensitive information and comply with HIPAA requirements.
- Ability to work with minimal supervision, handle pressure, and meet deadlines.
- Strong computer skills; experience with Athena software is associated with chart maintenance responsibilities.
Nice To Haves
- A high level of discretion in handling confidential information.
Responsibilities
- Greet patients and check them in and out.
- Provide multi-line phone coverage and serve as a liaison for referring physicians and groups.
- Register patients by collecting insurance information, demographics, and other required information.
- Provide general information about the company and its services.
- Initiate product delivery at checkout, including contacting referring physicians and/or insurance companies.
- Verify patient insurance and initiate prior authorizations.
- Collect patient balances.
- Coordinate with referral sources to obtain physician schedules.
- Maintain patient charts using Athena software and scan and upload documents to electronic charts.
- Support clinic staff and office flow, including general office organization.
- Complete chart checks for fitting appointments using the standard checklist form.
- Work with the billing team to ensure claim documentation is uploaded.
- Follow standard practices for delivering patient devices.
- Maintain HIPAA compliance.
- Coordinate and schedule appointments.
- Review patient no-shows daily, call patients, document outreach, and reschedule appointments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability
- Life insurance and AD&D
- Retirement savings plan
- Paid time off (PTO) and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
