Associate Patient Care Coordinator
UnitedHealth Group•Waukesha, WI
•$16 - $29•Onsite
About The Position
The Associate Patient Care Coordinator completes established processes and protocols and works cooperatively with care-team members to support the organization’s vision and mission. The role focuses on excellent customer service, adherence to Lean processes, and helping teams meet financial, clinical, and service goals. The position supports ProHealth Care in partnership with Optum and is based at one of the listed locations in Waukesha, Oconomowoc, or Mukwonago, Wisconsin.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience in an office setting or healthcare-related experience.
- Intermediate proficiency with Microsoft applications.
- Ability to work 40 hours per week between 7:00 a.m. and 5:00 p.m., Monday through Friday, according to business needs.
- Ability to travel to another local site.
- Strong communication and customer-service skills, in person and by phone.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize tasks to meet deadlines.
- Ability to work under pressure in a fast-paced environment.
- Ability to work independently while maintaining good judgment and accountability.
- Ability to work well with others.
- Excellent verbal and written communication skills, including conveying information clearly and understanding and interpreting information from others.
Nice To Haves
- At least 1 year of medical front-office or urgent-care experience, including scheduling appointments, checking patients in and out, insurance verification, collecting co-pays, and maintaining medical records.
- Prior experience with EMR computer applications.
- Working knowledge of medical terminology.
- Working knowledge of general office procedures.
Responsibilities
- Greet arriving patients and manage wait times.
- Complete patient check-in and check-out, including insurance verification, procedure pre-authorizations or precertifications, and copying required documents.
- Collect co-payments, co-insurance, and deductibles, and issue receipts.
- Manage the cashier box and daily deposits according to company policies.
- Process walk-in patients and visitors.
- Answer phones and schedule appointments and procedures.
- Maintain medical records, including filing and scanning records and preparing records for schedules.
- Scan or file correspondence, process medical-record release requests, and maintain appropriate logs.
- Establish and maintain effective working relationships with patients, employees, and the public.
- Perform other related duties as assigned.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and development opportunities.
- $2,000 sign-on bonus for external applicants; current UnitedHealth Group, UnitedHealthcare, or related-entity employees are not eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
