Patient Engagement

ExperCare Urgent Care & Occupational Medicine • Hartselle, AL

15h

About The Position

ExperCARE is seeking a reliable, customer-focused Patient Engagement Coordinator (Medical Receptionist) to join its team. The role is suited to someone who is organized, adaptable, communicates well, multitasks effectively, and is committed to providing a positive experience for every patient in a fast-paced environment.

The coordinator serves as a welcoming point of contact for patients and callers, supports registration and insurance verification, handles phone lines and payments, schedules follow-up appointments, manages referrals and medical records, and helps maintain an inviting front office. The role also supports clinic flow and assists other team members as needed.

Requirements

• Strong customer service and communication skills.
• Ability to multitask and stay organized under pressure.
• Flexible availability, including evenings and weekends.
• CPR certification or willingness to obtain it.
• Ability to pass a background check.

Nice To Haves

• Knowledge of Occupational Medicine.

Responsibilities

• Greet patients and callers in a professional, welcoming manner.
• Complete patient registration and accurately verify insurance information.
• Answer and manage multiple phone lines efficiently and professionally.
• Collect payments and calculate charges correctly.
• Schedule follow-up appointments and manage patient referrals.
• Fax, scan, and manage medical records as needed.
• Keep the front office and waiting area clean, organized, and inviting.
• Support overall clinic flow and assist team members as needed.

Benefits

• Competitive pay and benefits for full-time team members.
• Supportive environment with room to grow.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed