Patient Care Coordinator (Per Diem)
About The Position
The Patient Care Coordinator performs general clinic office functions that support efficient, effective patient care. Duties include patient registration, insurance verification, collecting applicable co-insurance and/or co-payments, scheduling diagnostic and follow-up appointments, and answering phones. The role is per diem, with clinic hours Monday through Friday from 6:45 a.m. to 7 p.m. and Saturday and Sunday from 7:45 a.m. to 5 p.m. Pacific Time. Same-day coverage may be requested. The position is based at 401 Second St, Snohomish, Washington; training or coverage at other locations, including Soper Hill, Shoreline, and Mill Creek, may be required depending on business needs. The coordinator supports patients and clinic operations by welcoming and directing customers, coordinating appointments, preparing accurate records, maintaining a clean and organized work area, and managing inventory in accordance with established policies and procedures. The role requires following applicable workplace safety and privacy requirements, contributing to a team-based environment, and adapting effectively to change and occasional difficult situations.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience, with strong communication skills in person and by phone.
- At least 1 year of Microsoft Office experience.
Nice To Haves
- Experience working in the healthcare industry.
- Knowledge of medications and medical terminology.
Responsibilities
- Greet customers and provide instruction or direction by phone and in person.
- Schedule and coordinate patient appointments as directed.
- Maintain an organized, clean work area free of clutter.
- Prepare documentation and records accurately as directed or as necessary for patient care.
- Meet or exceed performance measures established by the Practice Management Department.
- Order, maintain, and stock inventory according to Practice Management Department and Central Supply policies and procedures.
- Follow established policies and procedures related to the position.
- Participate and contribute in a team-based environment.
- Maintain a team-supportive attendance record.
- Follow OSHA/WISHA guidelines, including use of PPE.
- Follow HIPAA regulations.
- Adapt and perform effectively in a continuously changing environment and occasional difficult situations.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Education Level
High school or GED
