Per Diem Associate Patient Care Coordinator
About The Position
Optum, in strategic partnership with ProHealth Care, is hiring a per diem Associate Patient Care Coordinator to support patient care services at its office at 240 Maple Ave., Mukwonago, Wisconsin. The role supports a 24-hour operation and requires availability for at least two shifts per pay period across a variety of shifts. The position includes 4–6 weeks of paid training; training hours are based on the schedule or discussed on the first day of employment. The coordinator provides front-desk and administrative support for patients and visitors, including registration, handling financial information and payments, communicating with patients and care teams, and coordinating admissions and related needs. The role requires appropriate handling of confidential information, strong customer service, and accurate, timely completion of records and worklists. A $750 sign-on bonus is offered to eligible external applicants; current employees of UnitedHealth Group, UnitedHealthcare, or related entities are not eligible.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience in an office setting or professional work environment.
- Basic proficiency with Microsoft Office products.
- Ability to work at least 2 shifts per pay period.
- Ability to work per diem across a variety of shifts in support of a 24-hour operation.
- Must be at least 18 years old.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to work in fast-paced environments.
Nice To Haves
- Experience with an electronic medical records system.
- Experience in a medical office.
- Knowledge of medical terminology.
- Ability to handle emergency or high-pressure situations.
Responsibilities
- Greet visitors and patients in person.
- Communicate by telephone or video conferencing while upholding excellent customer service.
- Protect confidential information and disclose it only to authorized individuals.
- Assess and analyze information to prioritize immediate emergency needs.
- Maintain technical competence in departmental procedures and keep physician on-call schedules current to support appropriate communication with ProHealth Care physicians.
- Enter and update patient demographic and financial information, registering patients as early in the process as possible.
- Obtain appropriate applications and forms, confirm that signatures are on file, and photocopy or scan documents as needed.
- Provide patients with financial responsibility information, collect patient liabilities, record amounts in the appropriate fields, and balance the cash box daily.
- Work with Financial Counseling, Scheduling, Financial Clearance, and clinical areas to complete all aspects of patient encounters as needed.
- Provide wayfinding instructions and hospital information as requested.
- Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
- Meet or exceed audit accuracy standards, work worklists and error reports promptly, and seek assistance proactively to resolve issues.
- Perform other duties upon request.
Benefits
- 4–6 weeks of paid training.
- $750 sign-on bonus for eligible external applicants.
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
