Per Diem Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator supports patient care delivery in patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments. The position is based at N16W24131 Riverwood Drive, Waukesha, Wisconsin, and requires travel to other local sites as business needs require. The role is per diem and may be scheduled between 6:30 a.m. and 8:00 p.m. Monday through Friday, or 7:45 a.m. and 4:00 p.m. Saturday and Sunday. Four weeks of paid training are provided, with training hours based on the employee’s schedule or discussed on the first day of employment. The coordinator welcomes patients and visitors, manages registration and financial information, collects payments, coordinates with internal departments, and helps patients navigate the facility. The role requires customer service experience, basic Microsoft Office proficiency, and the ability to work in a fast-paced environment.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience in an office setting or professional work environment.
- Beginner-level proficiency with Microsoft Office products.
- Ability to travel to other local sites as business needs require.
- Ability to work on a per diem basis during the stated weekday or weekend scheduling windows.
- Must be at least 18 years of age.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to work in fast-paced environments.
Nice To Haves
- Experience in a medical office or hospital admitting/registration office.
- Experience with an electronic medical records system.
- Knowledge of medical terminology.
Responsibilities
- Greet visitors and patients in person or communicate by telephone or video conferencing while providing excellent customer service.
- Enter and update patient demographic and financial information, ensuring patients are fully registered as early in the process as possible.
- Obtain appropriate applications and forms, confirm signatures are on file, and photocopy or scan documents as needed.
- Explain patients’ financial responsibilities, collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily.
- Work with Financial Counseling, Scheduling, Financial Clearance, and clinical areas to ensure all aspects of patient encounters are completed as needed.
- Provide wayfinding instructions and hospital information as requested.
- Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
- Meet or exceed audit accuracy standards, complete worklists and error reports promptly, and seek assistance to resolve issues as needed.
- Perform other duties upon request.
Benefits
- Four weeks of paid training.
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- $750 sign-on bonus for external applicants only.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
