Per Diem Associate Patient Care Coordinator
About The Position
Optum is hiring a per diem Associate Patient Care Coordinator to support patient pre-registration and financial clearance. Often serving as the first point of contact before upcoming appointments, the role requires excellent customer service and attention to detail. The representative accurately and efficiently prepares patients for service by updating demographic and insurance information in advance of appointments. The position is based at 43 Whiting Hill Road, Brewer, Maine. The regular business-hours window is Monday through Friday, 7:00 a.m.–5:30 p.m. Employees receive 3–6 weeks of paid, onsite training, generally scheduled Monday through Friday, 8:00 a.m.–4:30 p.m.; training timing varies. The role may provide development for other positions. Candidates must pass a drug test before beginning employment. The hourly pay range is $16.00–$29.00, based on factors including local labor markets, education, work experience, and certifications; the stated range is based on full-time employment. Benefits are subject to eligibility requirements.
Requirements
- High school diploma or GED.
- At least 6 months of experience in an office setting, customer service setting (by phone or face to face), phone support role, or call center environment.
- Beginner-level proficiency with computers and Windows PC applications, including the ability to learn new and complex computer system applications.
- Ability to work per diem Monday through Friday within the hours of 7:00 a.m.–5:30 p.m.
- Current-season influenza vaccination (typically August–May), or commitment to receive the vaccination when it becomes available for the upcoming flu season.
- Must be at least 18 years old.
Nice To Haves
- At least 1 year of registration experience in a hospital or medical setting.
- Understanding of medical terminology.
- Working knowledge of insurance policies and procedures and patient care settings.
- Previous employment with Northern Light Health.
Responsibilities
- Provide excellent customer service to patients, providers, and other departments by phone or in person.
- Collect and verify patient demographic and insurance information, making changes as needed to ensure accurate encounter records.
- Engage other departments to help address patient questions or needs.
- Discuss benefit information with patients and collect copays or other patient liabilities due before service.
- Monitor department service levels, abandonment rates, and other measurable data, including individual contributions to overall metrics.
- Meet or exceed department productivity and audit goals and follow department policies and procedures.
- Escalate outstanding needs to department leadership to support pre-registration and financial clearance before the service date and help ensure smooth, timely starts.
- Verify insurance coverage and benefits and update the encounter appropriately.
- Perform other duties upon request.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- Paid training.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
