Per Diem Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator greets and assists patients and visitors, communicates by telephone or video conferencing, and provides customer service while protecting confidential information. The role supports patient registration by entering and updating demographic and financial information, obtaining forms and signatures, and collecting and documenting patient payments. The coordinator works with Financial Counseling, Scheduling, Financial Clearance, and clinical departments to complete patient encounters, gives wayfinding assistance, and addresses worklists and error reports to meet audit accuracy standards. This is a per diem position requiring two shifts per pay period. Shifts are eight hours and scheduled between 7:00 a.m. and 5:30 p.m. The employee must be able to work at the listed offices in Mukwonago, Waukesha, and Oconomowoc, Wisconsin. The employer provides six to eight weeks of paid training; training hours are based on the schedule or discussed on the first day of employment.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience in an office setting or professional work environment.
- At least 1 year of experience in a hospital or healthcare environment.
- Beginner-level proficiency with Microsoft Office products.
- Ability to work eight-hour shifts between 7:00 a.m. and 5:30 p.m. on a per diem basis.
- Ability to float between the offices at 240 Maple Ave., Mukwonago, WI; N16W24131 Riverwood Dr., Waukesha, WI; and 791 Summit Ave., Oconomowoc, WI.
- Must be at least 18 years old.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to work in fast-paced environments.
Nice To Haves
- Experience with an electronic medical records system.
- Experience in a medical office.
- Knowledge of medical terminology.
Responsibilities
- Greet visitors and patients in person.
- Communicate by telephone or video conferencing while providing excellent customer service.
- Protect confidential information and disclose it only to authorized individuals.
- Prioritize work by assessing and analyzing information.
- Demonstrate technical knowledge and competence in departmental procedures.
- Enter and update patient demographic and financial information, ensuring patients are registered as early as possible.
- Obtain appropriate applications and forms, confirm signatures are on file, and photocopy or scan documents as needed.
- Explain patients’ financial responsibilities, collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily.
- Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical areas to complete patient encounters as needed.
- Provide wayfinding instructions and hospital information as requested.
- Meet or exceed audit accuracy standards, work worklists and error reports promptly, and seek assistance to resolve issues as needed.
- Perform other duties upon request.
Benefits
- Six to eight weeks of paid training.
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- A $750 sign-on bonus for eligible external applicants.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
