Per Diem Associate Patient Care Coordinator

UnitedHealth Group•Oconomowoc, WI

4d•$16 - $29•Onsite

About The Position

The Per Diem Associate Patient Care Coordinator completes established processes and protocols and works cooperatively with members of the care team to support the organization’s vision and mission. The role delivers excellent customer service, adheres to Lean processes, and supports team financial, clinical, and service goals. Locations are 1185 Corporate Center Dr., Oconomowoc, WI 53066, and 109 Air Park Dr., Watertown, WI 53094. Hours are as needed, with availability required for shifts between 6:45 a.m. and 8:00 p.m. across first and second shifts.

Requirements

High school diploma or GED.
At least 1 year of customer service experience in an office setting or professional work environment.
Basic proficiency with Microsoft Office products.
Availability to work at least 2 shifts during first- and second-shift hours.
Availability to work 1 weekend shift per month.
Availability to work and/or be on call for 2 holidays per year; listed holidays are New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.
Must be at least 18 years old.
Strong communication and customer service skills in person and by phone.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work under pressure in a fast-paced environment.
Ability to work independently with good judgment and accountability.
Ability to work well with others.
Excellent verbal and written communication skills, including communicating clearly and concisely and understanding and interpreting information from others.
Candidates must pass a drug test before beginning employment.

Nice To Haves

Experience in a medical office or hospital admitting/registration office.
Experience with an electronic medical records system.
Knowledge of medical terminology.

Responsibilities

Greet visitors and patients in person and communicate by telephone or video conferencing while providing excellent customer service.
Enter and update patient demographic and financial information, ensuring patients are registered as early in the process as possible.
Obtain appropriate applications and forms, confirm signatures are on file, and photocopy or scan documents as needed.
Explain patients’ financial responsibilities, collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily.
Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical departments to complete all aspects of patient encounters as needed.
Provide wayfinding instructions and clinic information as requested.
Meet or exceed audit accuracy standards; work worklists and error reports promptly and seek assistance to resolve issues as needed.
Perform other duties upon request.

Benefits

Paid time off accrued beginning with the first pay period.
8 paid holidays.
Medical plan options.
Health Spending Account or Health Savings Account participation.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan and contribution.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Comprehensive benefits package, subject to eligibility requirements.