Per Diem Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator often serves as patients’ first point of contact in preparation for upcoming appointments. The role is responsible for accurately and efficiently pre-registering patients by updating demographic and insurance information before the date of service. It requires excellent customer service and attention to detail, with interactions involving patients, providers, and other departments by phone or in person. This is a per diem position scheduled Monday through Friday during normal business hours of 7:00 a.m. to 5:30 p.m. EST. The office is located at 43 Whiting Hill Road, Brewer, Maine 04412. The position includes three to six weeks of paid onsite training, typically Monday through Friday from 8:00 a.m. to 4:30 p.m. EST; training timing varies. The role helps patients understand benefit information and collects copays or other liabilities due before service. It also supports pre-registration and financial clearance, contributes to department productivity and audit goals, and follows department policies and procedures. The hourly pay range is $16.00 to $29.00, based on factors including local labor markets, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements.
Requirements
- High school diploma or GED.
- At least 6 months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment.
- Beginner-level proficiency with computers and Windows PC applications, including the ability to learn new and complex computer system applications.
- Ability to work per diem Monday through Friday between 7:00 a.m. and 5:30 p.m.
- Current-season influenza vaccination, typically August through May, or commitment to receive the vaccine when available for the upcoming flu season.
- Must be at least 18 years old.
Nice To Haves
- At least 1 year of registration experience in a hospital or medical setting.
- Understanding of medical terminology.
- Working knowledge of insurance policies and procedures and patient care settings.
- Previous employment with Northern Light Health.
Responsibilities
- Provide excellent customer service to patients, providers, and other departments by phone or in person.
- Collect and verify patient demographic and insurance information, making changes as needed to ensure accuracy in each encounter.
- Engage other departments to help address patient questions or needs.
- Discuss benefit information with patients and collect copays or other patient liabilities due before service.
- Monitor department service levels, abandonment rates, and other measurable data, including individual contributions to overall metrics.
- Meet or exceed department productivity and audit goals and follow department policies and procedures.
- Escalate outstanding needs to department leadership to support completion of pre-registration and financial clearance before the service date.
- Verify insurance coverage and benefits and update the encounter appropriately.
- Perform other duties upon request.
Benefits
- Three to six weeks of paid training.
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
