Per Diem Associate Patient Care Coordinator
About The Position
Supports patient care delivery in patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments. The role is located at 13900 W National Ave, New Berlin, WI 53151. Four weeks of paid training are provided; training hours will be based on the employee’s schedule or discussed on the first day of employment. This is a per diem position with availability requirements Monday through Friday from 6:45 AM to 6 PM and Saturday and Sunday from 8 AM to 12 PM. The position includes greeting patients and visitors, registering patients, collecting payments, coordinating with partner departments, providing wayfinding assistance, and supporting admissions and patient tracking. Employees are expected to meet audit accuracy standards, address worklists and error reports promptly, and seek help to resolve issues when needed. Other duties may be assigned upon request.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience in an office setting or professional work environment.
- Beginner-level proficiency with Microsoft Office products.
- Ability to work 2 holidays per year.
- Availability to work per diem Monday through Friday from 6:45 AM to 6 PM and Saturday and Sunday from 8 AM to 12 PM.
- Must be 18 years of age or older.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to work in fast-paced environments.
Nice To Haves
- Experience in a medical office or hospital admitting/registration office.
- Experience with an electronic medical records system.
- Knowledge of medical terminology.
Responsibilities
- Greet visitors and patients in person and communicate by telephone or video conferencing while providing excellent customer service.
- Enter and update patient demographic and financial information, ensuring patients are fully registered as early in the process as possible.
- Obtain appropriate applications and forms, confirm required signatures are on file, and photocopy or scan documents as needed.
- Explain patient financial responsibilities, collect patient liabilities, document amounts in appropriate fields, and balance the cash box daily.
- Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical areas to complete all aspects of patient encounters as needed.
- Provide wayfinding instructions and hospital information as requested.
- Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
- Meet or exceed audit accuracy standards, complete worklists and error reports in a timely manner, and proactively seek assistance to resolve issues.
- Perform other duties upon request.
Benefits
- Four weeks of paid training.
- A comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- A $750 sign-on bonus for eligible external applicants.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
