Per Diem Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator provides patient-oriented service in a clinical or front office setting and performs clerical and administrative duties related to patient care. Duties include greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and other front office tasks in a fast-paced, customer-oriented clinical environment. The role is based at Frick Hospital or the emergency department in Greensburg, Pennsylvania. Employees must be flexible to work any 8-hour shift during normal business hours at Frick Hospital or variable shifts in the emergency department, which is open 24 hours a day, seven days a week. Weekends and occasional overtime may be necessary based on business needs. The position includes 3–4 weeks of paid training, consisting of 20 buddy shifts and approximately one week of computer-based training with a training team. Training hours depend on the schedule of the person being shadowed.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience in a hospital, office, customer service, or phone support setting.
- Ability to work per diem, including occasional overtime when business needs require.
- Strong interpersonal, communication, and customer service skills.
- Ability to stand for long periods of 10 to 12 hours while using a workstation on wheels and phone/headset.
- Ability to work flexible shifts, including weekends when needed.
Nice To Haves
- Experience with Microsoft Office products.
- Experience in a hospital patient registration department, physician office, or other medical setting.
- Working knowledge of medical terminology.
- Understanding of insurance policies and procedures.
- Experience in insurance reimbursement and financial verification.
- Ability to perform basic mathematics for financial payments.
- Experience requesting and processing financial payments.
Responsibilities
- Communicate with patients and/or families in person or by phone to complete registration, collect demographics and health information, and verify insurance eligibility and benefits.
- Use computer systems to enter, access, or verify patient data in real time, ensuring accuracy and completeness.
- Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage and benefits, create price estimates, and perform reverifications as needed.
- Collect patient co-pays as appropriate and discuss patients’ out-of-pocket financial obligations.
- Identify outstanding balances from previous visits and attempt to collect amounts due.
- Collect information from patients and referring provider offices to confirm and create scheduled appointments for services before hospital discharge.
- Respond compassionately and respectfully to patient and caregiver inquiries, including sensitive topics.
- Generate, review, and analyze patient data reports and follow up on issues or inconsistencies.
- Maintain current knowledge of registration requirements for areas including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
Benefits
- 3–4 weeks of paid training.
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401(k) contribution, subject to eligibility requirements.
- $2,000 sign-on bonus for external applicants only.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
