Per Diem Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator supports Optum in strategic partnership with ProHealth Care, serving patients at offices in Mukwonago, Waukesha, and Oconomowoc, Wisconsin. This per diem position requires employees to work two shifts per pay period and float among the listed locations. The role includes 6–8 weeks of paid training; training hours are based on the schedule or discussed on the first day of employment. Shifts are 8 hours and fall between 7:00 a.m. and 5:30 p.m. The coordinator welcomes patients and visitors, communicates by telephone or video conferencing, and supports accurate and timely patient registration. The role also involves handling confidential information, collecting and documenting patient payments, coordinating with other departments, and assisting patients with wayfinding and hospital information. The employer describes an environment with performance feedback, direction, and development opportunities.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience in an office setting or professional work environment.
- At least 1 year of experience in a hospital or healthcare environment.
- Beginner-level proficiency with Microsoft Office products.
- Ability to work 8-hour shifts between 7:00 a.m. and 5:30 p.m. on a per diem basis.
- Ability to float between the Mukwonago, Waukesha, and Oconomowoc office locations.
- Must be at least 18 years old.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to work in fast-paced environments.
Nice To Haves
- Experience with an electronic medical records system.
- Experience in a medical office.
- Knowledge of medical terminology.
Responsibilities
- Greet visitors and patients in person.
- Communicate by telephone or video conferencing while providing excellent customer service.
- Protect confidential information and disclose it only to authorized individuals.
- Prioritize work by assessing and analyzing information.
- Demonstrate technical knowledge and competence in departmental procedures.
- Enter and update patient demographic and financial information, ensuring patients are fully registered as early as possible.
- Obtain appropriate applications and forms, confirm signatures are on file, and photocopy or scan documents as needed.
- Explain financial responsibilities to patients, collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily.
- Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical areas to complete all aspects of patient encounters as needed.
- Provide wayfinding instructions and hospital information as requested.
- Meet or exceed audit accuracy standards, work worklists and error reports promptly, and seek assistance to resolve issues as needed.
- Perform other duties upon request.
Benefits
- A $750 sign-on bonus for eligible external applicants.
- 6–8 weeks of paid training.
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401(k) contribution.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
