Per Diem Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator supports patient care delivery through patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments. The position is based at N16W24131 Riverwood Drive, Waukesha, Wisconsin, and requires travel to other local sites as business needs dictate. Four weeks of paid training are provided; training hours are based on the employee’s schedule or discussed on the first day of employment. The role is per diem and operates within the stated weekday and weekend availability windows. The coordinator welcomes patients and visitors, completes registration and financial documentation, collects patient liabilities, and works with related departments to ensure patient encounters are completed. The role also supports wayfinding, admission coordination, accuracy audits, worklists, and error reports. The employer describes opportunities for performance recognition and development into other roles.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience in an office setting or professional work environment.
- Beginner-level proficiency with Microsoft Office products.
- Ability to travel to other local sites as business needs require.
- Must be at least 18 years old.
- Ability to work per diem during the stated availability windows: 6:30 a.m.–8:00 p.m. Monday–Friday or 7:45 a.m.–4:00 p.m. Saturday and Sunday.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to work in fast-paced environments.
Nice To Haves
- Experience in a medical office or hospital admitting/registration office.
- Experience with an electronic medical records system.
- Knowledge of medical terminology.
Responsibilities
- Greet visitors and patients in person and communicate by telephone or video conferencing while providing excellent customer service.
- Enter and update patient demographic and financial information, registering patients as early in the process as possible.
- Obtain required applications and forms, verify that signatures are on file, and photocopy or scan documents as needed.
- Explain patient financial responsibilities, collect patient liabilities, record amounts in the appropriate fields, and balance the cash box daily.
- Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical departments to complete patient encounters as needed.
- Provide wayfinding instructions and hospital information upon request.
- Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
- Meet or exceed audit accuracy standards; complete worklists and error reports promptly and seek assistance to resolve issues as needed.
- Perform other duties upon request.
Benefits
- Four weeks of paid training.
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- $750 sign-on bonus for eligible external applicants.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
