Patient Care Coordinator Per Diem Dental Resources

Concord Hospital Health System • Concord, NH

7d

About The Position

Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, the Patient Care Coordinator performs clerical and data management functions supporting patient registration, referral coordination, phone management, and other patient care coordination duties. The coordinator is the primary access point for patients and their families and helps ensure timely, efficient, and compassionate customer service.

Tuesday is a required workday. The schedule for the balance of the Monday–Friday work week is flexible. The work environment is usually moderately noisy, with occasional exposure to airborne pathogens. The role has light material-handling demands and includes regular fine motor and repetitive-motion tasks, as well as sitting, reaching, hearing, and speaking; frequent bending and walking; and occasional kneeling, squatting, and standing. Required vision abilities include color vision, depth perception, far, near, and peripheral vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school degree or General Educational Development (GED) equivalency.
• Must pass an annual registration competency exam.
• Proven customer service experience.
• Ability to interact with the public, staff, and patients.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.

Nice To Haves

• Demonstrated customer service ability to interact with the public, staff, and patients.
• Familiarity with medical terminology.

Responsibilities

• Greets and arrives patients, obtains signatures for required documentation, and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information; attempts collections while educating patients about available resources; and reconciles work lists and reports.
• Coordinates patient care among primary, specialty, and ancillary services.
• Coordinates intake of information for new and existing patients and creates and maintains medical records.
• Processes and routes incoming calls and requests and responds to departmental and practice inquiries.
• Schedules, confirms, or reschedules appointments; works Televox reports daily; and promotes Patient Connect enrollment.
• Distributes mail, faxes, and electronic desktops; receives and tracks form-completion requests and educates patients about them.
• Supports a patient-centered medical home culture of “yes.”
• Works independently and with a team on special, nonrecurring, and ongoing projects, coordinating project, event, and other complex activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED