Per Diem Associate Patient Care Coordinator
About The Position
Optum Insight is seeking a Per Diem Associate Patient Care Coordinator to support patient registration and help ensure accurate, complete information for timely reimbursement. The role involves collecting and entering patient demographic, insurance, and financial information; checking insurance eligibility and benefits; and reviewing accounts and documentation for accuracy. The coordinator also helps patients navigate financial assistance and communicates with patients, providers, and facilities to resolve registration questions and account issues. The schedule is Monday, Wednesday, and Friday, 8 AM–5 PM, with occasional holiday work. The position is located at 75 Roland Way, Novato, CA 94945. Candidates must be at least 18 years old and pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience in an office setting or professional work environment.
- Basic proficiency with Microsoft Office products.
- Ability to work Monday, Wednesday, and Friday, 8 AM–5 PM.
- Ability to work occasional holidays.
- Must be at least 18 years of age.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Must pass a drug test before beginning employment.
Nice To Haves
- Experience in a medical office or hospital admitting/registration office.
- Knowledge of medical terminology.
Responsibilities
- Pre-register patients by accurately collecting and entering demographic, insurance, and financial information into the ADT system.
- Verify insurance eligibility and benefits using online tools and phone outreach as needed.
- Review pre-registered accounts for accuracy, completeness, and required documentation to support timely reimbursement.
- Verify patient identity to prevent duplicate medical records and correct registration errors when identified.
- Obtain required patient signatures and ensure documentation is scanned into appropriate systems.
- Support Medicare, regulatory, and compliance requirements, including MSP, ABN, HIPAA, EMTALA, and related registration standards.
- Assess self-pay patients for financial assistance eligibility and escalate accounts to Financial Clearance or Financial Counseling when appropriate.
- Communicate with patients, providers, and facilities to obtain or clarify registration information and resolve account issues.
- Escalate complex registration issues to Patient Registration leadership as needed.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
