Patient Care Associate Per Diem

Planned Parenthood of Greater New York • Schenectady, NY

1d • Onsite

About The Position

Planned Parenthood of Greater New York is seeking a Patient Care Associate for its Clinical Services team. The home location is the Schenectady, New York health center, with regular travel to the Queensbury and Saratoga health centers. The posting describes a full-time, 37.5-hour work week, while the job title identifies the role as per diem.

The Patient Care Associate supports patient intake in the clinic and at the front desk, reviews medical histories, and provides patient-centered health education related to sexual and reproductive health. The role supports clinic operations and patient flow, documents care and services in the electronic health record, performs laboratory tasks, and assists with abortion services as needed. The position requires flexibility in scheduling and reliable transportation for travel between locations.

Requirements

• High school diploma or GED.
• Demonstrated commitment to PPGNY's mission related to bodily autonomy, health equity, and gender and racial justice.
• Experience with electronic health records.
• Superior customer service and teamwork skills.
• Flexibility in work schedule, including non-consecutive workdays, evenings, or Saturdays.
• Interest in expanding understanding of racial inequity and commitment to building or deepening a commitment to racial equity at work.
• Reliable transportation to travel to other locations.
• Proof of immunization or immunity to certain communicable diseases, including influenza during flu season and COVID-19, and tuberculosis testing, as required.

Nice To Haves

• Previous experience working with electronic health records.
• Proficiency in other languages.
• Prior Planned Parenthood employment.
• Prior health-care employment.
• Previous experience in a high-volume customer-service role.
• Work experience in sexual and reproductive health.
• Work experience in phlebotomy, urinalysis, pregnancy testing, or rapid HIV testing.
• Knowledge of Medicaid screening.

Responsibilities

• Support front-desk operations, including patient check-ins, scheduling, and responding to patient inquiries.
• Review patient health histories for completeness and record findings.
• Alert the APC to critical information about a patient's chief complaint, history of present illness, and other relevant information.
• Document competently in the electronic medical record using the correct PPGNY templates and forms.
• Support effective health-center operations, excellent patient service, and compliance with agency and funding-source policies and regulations.
• Follow affiliate policies and goals related to professionalism, wait times in the clinic and on the phone, and addressing client complaints.
• Assess patient flow through the health center to help minimize wait times.
• Assist with orientation and training of new clinic staff, as indicated.
• Support charge capture and financial reporting by accurately documenting in the EHR and completing CVR data, as appropriate, for medical and counseling services provided.
• Ensure patients with communication barriers can access interpreter services.
• Provide health education and care related to sexual and reproductive healthcare, including accurate, patient-centered, nonjudgmental education according to MS&G, and obtain informed consent related to the visit.
• Perform ordered laboratory tests, complete laboratory requisitions, and package labs for transport according to PPGNY procedures.
• Run daily controls.
• Perform clinic opening and closing duties, clean the clinic and equipment, and restock supplies.
• Report facility and equipment issues, as indicated.
• Follow laboratory and quality-assurance protocols and use appropriate PPE and infection-control precautions.
• Assist with abortion services as needed, including abortion counseling, the Products of Conception room, floating, and assisting in the surgical room.
• Attend monthly didactics and incorporate information into daily care.
• Maintain clinical skills and competencies required by PPGNY, PPFA, and the New York State Department of Health.
• Participate in annual competency checks and training for new services, tests, and skills as assigned.
• Perform other duties as assigned.

Benefits

• Generous paid time off and holiday schedule.
• Medical, dental, and vision coverage options for employees and eligible dependents.
• FSA, HSA, and commuter pre-tax reimbursement funds.
• Short- and long-term disability coverage.
• Free basic life and AD&D coverage.
• 401(k) retirement plan with Safe Harbor contributions after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED