Patient Care Associate Per Diem

Planned Parenthood of Greater New York • Schenectady, NY

1d • Onsite

About The Position

Planned Parenthood of Greater New York (PPGNY) is seeking a Patient Care Associate for its Clinical Services team. The position is based at the Schenectady, New York health center and requires regular travel to the Queensbury and Saratoga health centers. The posting describes the role as per diem, while also stating a full-time 37.5-hour work week.

The Patient Care Associate supports patient intake, front-desk operations, and delivery of sexual and reproductive health care. The role includes reviewing medical histories, documenting in the electronic health record, providing patient-centered education, performing ordered laboratory tests, and assisting with abortion services as needed. The position also supports clinic operations, patient flow, quality assurance, and compliance with agency and funding-source policies.

PPGNY provides sexual and reproductive health services, education, and advocacy, and is committed to bodily autonomy, health equity, and gender and racial justice.

Requirements

• High school diploma or GED.
• Demonstrated commitment to PPGNY's mission related to bodily autonomy, health equity, and gender and racial justice.
• Experience with electronic health records.
• Superior customer-service and teamwork skills.
• Flexibility to work non-consecutive days, evenings, or Saturdays.
• Interest in expanding knowledge about racial inequity and commitment to building or deepening a commitment to racial equity in one's work.
• Reliable transportation to travel to other locations.
• Proof of immunization or immunity to certain communicable diseases, including influenza during flu season and COVID-19, and tuberculosis testing.

Nice To Haves

• Previous experience working with electronic health records.
• Proficiency in other languages.
• Prior Planned Parenthood employment.
• Prior health-care employment.
• Previous experience in a high-volume customer-service role.
• Work experience in sexual and reproductive health.
• Work experience in phlebotomy, urinalysis, pregnancy testing, or rapid HIV testing.
• Knowledge of Medicaid screening.

Responsibilities

• Support front-desk check-ins, scheduling, and patient inquiries.
• Review patient health histories for completeness, record findings, and alert the APC to critical information about the chief complaint, history of present illness, and other patient information.
• Document accurately in the electronic medical record using the correct PPGNY templates and forms.
• Support efficient center operations, excellent patient service, and compliance with agency and funding-source policies and regulations.
• Follow affiliate goals and policies concerning professionalism, wait times in the clinic and on the phone, and handling client complaints.
• Assess patient flow through the health center to minimize wait times.
• Assist with orientation and training of new clinic staff, as indicated.
• Support charge capture and financial reporting through accurate EHR documentation and completion of CVR data for medical and counseling services.
• Ensure patients with communication barriers can access interpreter services.
• Provide education and care related to sexual and reproductive health, including accurate, patient-centered, nonjudgmental education according to MS&G, and obtain informed consent related to the visit.
• Perform ordered laboratory tests, complete laboratory requisitions, package labs for transport according to PPGNY procedures, and run daily controls.
• Perform clinic opening and closing duties, clean the clinic and equipment, restock supplies, and report facility or equipment issues.
• Follow laboratory and quality-assurance protocols and use appropriate PPE and infection-control precautions.
• Assist with abortion services as needed, including abortion counseling, the Products of Conception room, floating, and assisting in the surgical room.
• Attend monthly didactics and incorporate information into daily care.
• Maintain clinical skills and competencies required by PPGNY, PPFA, and the New York State Department of Health, and participate in annual competency checks and training for new services, tests, and skills.
• Perform other duties as assigned.

Benefits

• Generous paid time off and holiday schedule.
• Medical, dental, and vision coverage options for the employee and eligible dependents.
• Flexible spending account, health savings account, and commuter pre-tax reimbursement funds.
• Short- and long-term disability coverage.
• Free basic life and AD&D insurance.
• 401(k) retirement plan with Safe Harbor contributions after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED