Patient Care Coordinator Per Diem Dental Resources
About The Position
Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, the Patient Care Coordinator performs clerical and data management functions supporting patient registration, referral coordination, phone management, and other patient care coordination duties. The coordinator is the primary access point for patients and their families and helps ensure they receive timely, efficient, and compassionate customer service. The position requires availability on Tuesdays, with a flexible schedule for the balance of the Monday–Friday work week. It is a per-diem role.
Requirements
- High school degree or General Educational Development equivalency required.
- Must pass the annual registration competency exam.
- Proven customer service experience.
- Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.
Nice To Haves
- Demonstrated customer service ability when interacting with the public, staff, and patients.
- Familiarity with medical terminology.
Responsibilities
- Greet and arrive patients, obtain signatures for required documentation, and follow CHMG policies and procedures.
- Obtain and verify insurance and demographic information.
- Make collection attempts and educate patients about available resources.
- Reconcile work lists and reports.
- Facilitate patient care among primary, specialty, and ancillary services.
- Coordinate intake of information for new and existing patients and create and maintain medical records.
- Process and route incoming calls and requests and respond to departmental and practice inquiries.
- Schedule, confirm, and reschedule patient appointments.
- Work Televox reports daily.
- Promote Patient Connect enrollment.
- Distribute mail, faxes, and electronic desktops.
- Receive and track form-completion requests and educate patients about them.
- Support a patient-centered medical home and a culture of “yes.”
- Work independently and as part of a team on special, nonrecurring, and ongoing projects.
- Coordinate multiple aspects of projects, events, and other complex activities.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
