Dental Patient Care Coordinator

Affordable Dentures & Implants•Huntsville, AL

About The Position

Affordable Dentures & Implants is seeking a compassionate, organized Dental Patient Care Coordinator for its Huntsville University office. The coordinator is the first point of contact for patients and helps deliver an exceptional patient experience while supporting dentists, dental assistants, and laboratory staff in providing tooth replacement care. The role coordinates patient visits, dental treatment and financial discussions, insurance matters, records, and daily office operations.

Requirements

High school diploma or equivalent required.
Experience in treatment coordination, patient scheduling, or patient services.
Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
Experience discussing treatment estimates, patient financing, and payment arrangements.
Experience maintaining patient records and scheduling within a dental practice.
Strong customer service, communication, and problem-solving skills.
Ability to multitask in a fast-paced dental office while maintaining accuracy and professionalism.
Friendly, professional, and compassionate approach.
Detail-oriented and highly organized.
Comfort managing multiple priorities.
Passionate about delivering exceptional patient experiences.
Dependable, motivated, and eager to grow within a successful dental practice.

Nice To Haves

Previous experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice.
Familiarity with dental practice management software such as Dentrix, Eaglesoft, Open Dental, Curve Dental, or similar; Dentrix is preferred.
Bilingual candidates are encouraged to apply.

Responsibilities

Welcome patients and provide a warm, professional first impression.
Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
Verify dental insurance benefits and eligibility, and handle pre-authorizations when applicable.
Prepare and review dental treatment plans with patients.
Explain treatment recommendations, estimated patient financial responsibility, and financing options.
Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
Maintain accounts receivable and assist with patient billing and collections.
Answer multi-line phones and respond to patient questions about appointments, treatment, insurance, and payments.
Maintain accurate electronic dental records, patient charts, consent forms, and HIPAA-compliant documentation.
Coordinate communication among patients, dentists, dental assistants, and laboratory staff.
Support daily office operations to ensure efficient patient flow.