Dental Patient Care Coordinator

Affordable Dentures & Implants•Philadelphia, PA

About The Position

Affordable Dentures & Implants is seeking an organized, compassionate Dental Patient Care Coordinator to serve as a first point of contact for patients. The role supports an exceptional patient experience and works with dentists, dental assistants, and on-site laboratory professionals to coordinate tooth replacement care in a fast-paced dental practice. The coordinator manages front-office and patient-service activities, including appointments, dental insurance verification, treatment-plan discussions, patient payments, billing, records, and communication across the care team. The position also supports daily office operations and efficient patient flow.

Requirements

High school diploma or equivalent.
Experience in treatment coordination, patient scheduling, or patient services.
Knowledge of dental insurance verification, benefit breakdowns, claims, and predeterminations.
Experience discussing treatment estimates, patient financing, and payment arrangements.
Experience maintaining patient records and scheduling within a dental practice.
Strong customer service, communication, and problem-solving skills.
Ability to multitask in a fast-paced dental office while maintaining accuracy and professionalism.

Nice To Haves

Previous experience in a dental office, oral surgery, prosthodontic, periodontic, orthodontic, or other healthcare practice.
Familiarity with dental practice management software such as Dentrix, Eaglesoft, Open Dental, Curve Dental, or similar; Dentrix is preferred.
Bilingual ability.

Responsibilities

Welcome patients and provide a warm, professional first impression.
Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
Verify dental insurance benefits and eligibility, and handle pre-authorizations when applicable.
Prepare and review dental treatment plans with patients.
Explain treatment recommendations, estimated patient financial responsibility, and financing options.
Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
Maintain accounts receivable and assist with patient billing and collections.
Answer multi-line phones and respond to patient questions about appointments, treatment, insurance, and payments.
Maintain accurate electronic dental records, patient charts, consent forms, and HIPAA-compliant documentation.
Coordinate communication among patients, dentists, dental assistants, and laboratory staff.
Support daily office operations to ensure efficient patient flow.