Patient Care Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 1 year of experience in customer service, healthcare support, or a related field.
• Strong verbal and written communication skills, including the ability to communicate with empathy and clarity.
• Ability to explain information in a patient-friendly way.
• Active listening skills and ability to navigate sensitive conversations.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic proficiency with Microsoft Office tools.
• Strong attention to detail and commitment to accurate documentation.

Nice To Haves

• Pharmacy Technician Certification (CPhT).
• Experience in specialty pharmacy or healthcare coordination.
• Familiarity with medication ordering and patient assessments.
• Experience with EMR or pharmacy systems.
• Experience supporting patients with complex or chronic conditions.

Responsibilities

• Coordinate medication deliveries by managing inbound and outbound calls with patients, caregivers, and healthcare teams.
• Communicate clearly and compassionately to help patients understand therapy, next steps, and expectations.
• Identify patient needs and barriers through active listening and thoughtful questioning, and support therapy adherence.
• Explain complex or clinical information in language patients and caregivers can understand.
• Set up and update medication orders in collaboration with pharmacists to support accurate prescription processing.
• Follow up proactively to reinforce education, resolve concerns, and support continuity of therapy.
• Maintain accurate, complete patient records and clearly document interactions.
• Provide professional, empathetic, and responsive service across patient interactions.
• Coordinate between pharmacy operations, clinical teams, and external providers.
• Meet or exceed productivity and quality benchmarks as part of a high-performing team.
• Identify opportunities to improve communication and the patient experience.