Associate Patient Care Coordinator

UnitedHealth Group • Syosset, NY

4d • $16 - $29 • Onsite

About The Position

Optum Pediatrics Syosset is seeking a friendly, patient-focused, detail-oriented Associate Patient Care Coordinator to join its team in Syosset, New York. The coordinator completes established processes and protocols, works cooperatively with the care team, provides excellent customer service, follows Lean processes, and supports financial, clinical, and service goals. The role helps maintain continuity of care through scheduling and tracking systems and communicates with patients, families, team members, and other healthcare professionals.

The position has a 37.5-hour work week. Hours are determined by the supervisor upon hire and fall Monday through Friday between 7:45 a.m. and approximately 7:00 p.m. (closing), and Saturday between 7:45 a.m. and approximately noon. The work location is 575 Underhill Blvd, Suite 310, First Floor, Syosset, NY 11791. The hourly pay range is $16.00 to $29.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications.

Requirements

• High school diploma or GED.
• At least 1 year of customer service or healthcare-related experience.
• Ability to cover other offices if needed.
• Ability to work independently and demonstrate good judgment and accountability.
• Demonstrated ability to work well with healthcare providers.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks to meet deadlines.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication skills, including the ability to convey information clearly and concisely and understand and interpret information from others.

Nice To Haves

• Experience working with an electronic health record (EPIC).
• Knowledge of medical terminology.
• Beginner-level computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
• Knowledge of insurance carriers and managed care plans.
• Bilingual English and Spanish.
• At least 1 year of medical front-office experience performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.

Responsibilities

• Obtain accurate and updated patient information, including name, address, and insurance information.
• Verify insurance on the date of service.
• Check patients in and out.
• Complete patient requests and needs.
• Obtain patient signatures for required documents.
• File and maintain medical records.
• Confirm and schedule appointments.
• Answer incoming and outgoing telephone calls promptly and courteously.
• Follow Optum Medical payment security policies and procedures.
• Maintain a work queue and complete pending actions, including referrals and appointment scheduling.
• Complete referral documentation promptly.
• Provide follow-up services promptly and courteously, including scheduling specialist and follow-up appointments.
• Follow Optum employee policies identified via Sparq.
• Work cohesively with fellow employees to achieve team goals.
• Support continuity of care through scheduling and tracking systems.
• Communicate effectively with patients, families, team members, and other healthcare professionals, as evidenced by documentation, case conferences, communication notes, and evaluations.
• Comply with administrative policies to ensure quality of care.
• Scan documents accurately and efficiently, monitor the fax server, retrieve and scan documents, and assign them to the appropriate electronic chart.
• Keep abreast of current medical requirements relevant to the position, maintain patient confidentiality, and comply with HIPAA and OSHA requirements.
• Perform other duties as assigned.

Benefits

• Paid time off accruing from the first pay period.
• Eight paid holidays.
• Medical plan options.
• Health Spending Account or Health Savings Account participation.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and recognition programs.
• Equity stock purchase.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED