Patient Care Coordinator

Highbar Physical Therapy • Scituate, MA

4d

About The Position

The Patient Care Coordinator (PCC) is an integral member of the clinical team, responsible for creating excellent patient experiences and supporting administrative excellence within an outpatient physical therapy clinic. The PCC greets and directs patients and visitors, schedules appointments, collects copayments, communicates insurance benefit information and authorization details, and performs administrative and clerical tasks that support clinical staff.

Requirements

• High school diploma or GED.
• Two to three years of related experience and/or training.

Nice To Haves

• Associate degree in healthcare administration or a related field of study.

Responsibilities

• Retrieve daily messages from the answering machine and update schedules to reflect changes.
• Greet and direct patients, vendors, and visitors.
• Ensure new patients complete the appropriate paperwork, then organize it and add it to the patient chart before the first appointment.
• Answer a multiple-line telephone system and obtain demographic and insurance information from new patients scheduled for an initial evaluation.
• Collect copayments and clearly document payment transactions on written receipts.
• Manage patient appointments and cancellations.
• Review therapist schedules and use the medical records system to fill openings effectively.
• Document pertinent conversations for future reference.
• Assist therapists with faxing patient information to medical offices as requested.
• Maintain a general understanding of insurance and how to review benefit eligibility.
• Explain benefit details to patients, including authorization requirements, copayments, and deductibles.
• Initiate collection activity in accordance with company policies and procedures.
• Negotiate payment terms with customers according to established guidelines to minimize the potential for collection agency involvement.
• Regularly review essential reporting and dashboards to ensure tasks are completed in a timely manner.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Voluntary disability and life insurance options.
• Fitness and wellness program.
• Paid holidays.
• Paid time off.
• Flexible work hours.
• Community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED