Patient Care Coordinator
About The Position
Queen City Endodontics - Hutcheson is seeking a Patient Care Coordinator for its busy specialty dental practice. This role handles administrative and front-office duties and helps provide an exceptional experience for patients and visitors. The coordinator makes a positive first impression, provides accurate information, responds to complaints, and helps patients feel comfortable and valued. The position also supports other office responsibilities as needed. The practice describes a collaborative team focused on improving the patient care experience and clinical results. It aims to provide an inclusive environment where employees are valued and supported, with a culture of continuous learning.
Requirements
- At least 1 year of proven experience as a front desk representative, agent, or in a relevant position.
- Familiarity with office machines such as fax machines and printers.
- Strong communication and people skills.
- Good organizational and multitasking abilities.
- Problem-solving skills.
- Customer service orientation.
- High school diploma.
- Desire to help patients.
- Ability to sit and stand for extended periods.
- Ability to operate standard office equipment.
- Ability to assist patients safely in and out of chairs or treatment areas.
- Ability to maintain clinical positioning for extended periods.
- Ability to work around medical equipment and instruments.
- Ability to adhere to OSHA and infection control standards.
- Ability to perform repetitive hand and wrist movements.
- Ability to respond quickly in emergency situations.
Responsibilities
- Welcome patients to the dental office.
- Maintain accurate patient records and update records and files.
- Answer incoming calls, redirect them, or take messages.
- Check, sort, and forward emails.
- Keep the front desk tidy and presentable, with necessary materials such as pens, forms, and paper.
- Help facilitate and coordinate other office responsibilities as needed.
- Provide accurate information and help address complaints.
- Help patients feel comfortable and valued during their visit.
Benefits
- BCBS medical and dental insurance options
- VSP vision coverage
- Complimentary life insurance policy for the employee
- Short-term and long-term disability coverage
- Pet insurance coverage
- 401(k) plan with matching options
- HSA/FSA account access
- Identity theft protection
- Legal services package
- Hospital, accident, and critical care coverage
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
