Patient Care Coordinator- Evernorth- Oakdale, PA
About The Position
CarePathRx is hiring a Patient Care Coordinator (Customer Service Associate Analyst) to help patients access specialty medications. The role partners with pharmacists, patients, caregivers, and providers to support safe, timely, and compassionate care, while delivering a high-quality patient experience. The schedule is Monday through Friday on a rotating schedule between 8:00 a.m. and 5:30 p.m. Training takes place onsite at the Oakdale, Pennsylvania office for 12 weeks, after which the position is remote. For home work, internet service must be cable broadband or fiber optic with speeds of at least 10 Mbps download and 5 Mbps upload.
Requirements
- High school diploma or GED.
- At least 1 year of experience in customer service, healthcare support, or a related field.
- Strong verbal and written communication skills, including the ability to engage patients with empathy and clarity.
- Ability to explain information in a patient-friendly way.
- Active listening skills and ability to navigate sensitive conversations.
- Ability to manage multiple priorities in a fast-paced environment.
- Basic proficiency with Microsoft Office tools.
- Strong attention to detail and commitment to accurate documentation.
Nice To Haves
- Pharmacy Technician Certification (CPhT).
- Experience in specialty pharmacy or healthcare coordination.
- Familiarity with medication ordering and patient assessments.
- Experience with EMR or pharmacy systems.
- Experience supporting patients with complex or chronic conditions.
Responsibilities
- Coordinate medication deliveries through inbound and outbound calls with patients, caregivers, and healthcare teams.
- Communicate clearly and compassionately to help patients understand therapy, next steps, and expectations.
- Identify patient needs and barriers through active listening and thoughtful questioning, and support therapy adherence.
- Explain complex or clinical information in understandable language for patients and caregivers.
- Set up and update medication orders in collaboration with pharmacists to support accurate prescription processing.
- Conduct proactive follow-up to reinforce education, resolve concerns, and maintain continuity of therapy.
- Maintain accurate patient records and document interactions to support safe, coordinated care.
- Provide professional, empathetic, and responsive service across patient interactions.
- Coordinate between pharmacy operations, clinical teams, and external providers.
- Meet or exceed productivity and quality benchmarks as part of a team.
- Identify opportunities to improve communication and the patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
