Patient Care Coordinator- Evernorth- Oakdale, PA

Cigna Healthcare•Oakdale, PA

5d•Remote

About The Position

CarePathRx is hiring a Patient Care Coordinator (Customer Service Associate Analyst) to help patients access specialty medications. The role partners with pharmacists, patients, caregivers, and healthcare providers to support safe, timely, and compassionate care. It focuses on patient communication, medication delivery coordination, prescription processing support, follow-up, accurate documentation, and coordination across pharmacy operations, clinical teams, and external providers. The schedule is Monday through Friday on a rotating schedule between 8:00 a.m. and 5:30 p.m. Training is onsite at the Oakdale, Pennsylvania office for 12 weeks, after which the role is remote. Employees working from home must have cable broadband or fiber internet with speeds of at least 10 Mbps download and 5 Mbps upload.

Requirements

High school diploma or GED.
At least 1 year of experience in customer service, healthcare support, or a related field.
Strong verbal and written communication skills, including the ability to engage patients with empathy and clarity.
Ability to explain information in a patient-friendly way.
Active listening skills and ability to navigate sensitive conversations.
Ability to manage multiple priorities in a fast-paced environment.
Basic proficiency with Microsoft Office tools.
Strong attention to detail and commitment to accurate documentation.

Nice To Haves

Pharmacy Technician Certification (CPhT).
Experience in specialty pharmacy or healthcare coordination.
Familiarity with medication ordering and patient assessments.
Experience with EMR or pharmacy systems.
Experience supporting patients with complex or chronic conditions.

Responsibilities

Coordinate timely medication deliveries by managing inbound and outbound calls with patients, caregivers, and healthcare teams.
Build trust through clear, compassionate communication that helps patients understand their therapy, next steps, and expectations.
Use active listening and thoughtful questions to identify patient needs, remove barriers, and improve therapy adherence.
Explain complex or clinical information in simple, understandable language for patients and caregivers.
Support accurate prescription processing by setting up and updating medication orders in collaboration with pharmacists.
Follow up proactively to reinforce education, resolve concerns, and support continuity of therapy.
Maintain accurate, complete patient records and clearly document interactions.
Provide a professional, empathetic, responsive, and consistently high-quality service experience.
Connect pharmacy operations, clinical teams, and external providers to streamline coordination.
Meet or exceed productivity and quality benchmarks as part of a high-performing team.
Identify opportunities to improve communication and enhance the patient experience.