Patient Care Coordinator (Part-Time) - Evernorth- Oakdale, PA

Cigna Healthcare • Oakdale, PA

5d • Hybrid

About The Position

CarePathRx is hiring a Patient Care Coordinator (Customer Service Associate Analyst) to help patients access specialty medications. The coordinator works with pharmacists, patients, caregivers, and providers to support safe, timely, and compassionate care and provide an exceptional patient experience. The position is part-time, 24 hours per week, with a rotating schedule on Monday, Thursday, and Friday from 8:00 a.m. to 5:30 p.m. Training is onsite at the Oakdale, Pennsylvania office for 12 weeks, after which the role is remote.

The role involves coordinating medication deliveries and prescription processing, communicating with patients and healthcare teams, supporting patient understanding and therapy adherence, and maintaining accurate records. The coordinator also follows up with patients, connects pharmacy operations with clinical teams and external providers, meets productivity and quality benchmarks, and looks for ways to improve the patient experience.

For work performed at home occasionally or permanently, an internet connection through a cable broadband or fiber optic provider with speeds of at least 10 Mbps download and 5 Mbps upload is required.

Requirements

• High school diploma or GED.
• At least 1 year of experience in customer service, healthcare support, or a related field.
• Strong verbal and written communication skills, including the ability to engage patients with empathy and clarity.
• Ability to explain information in a patient-friendly way.
• Active listening skills and ability to navigate sensitive conversations.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic proficiency with Microsoft Office tools.
• Strong attention to detail and commitment to accurate documentation.

Nice To Haves

• Pharmacy Technician Certification (CPhT).
• Experience in specialty pharmacy or healthcare coordination.
• Familiarity with medication ordering and patient assessments.
• Experience with EMR or pharmacy systems.
• Experience supporting patients with complex or chronic conditions.

Responsibilities

• Coordinate timely medication deliveries by managing inbound and outbound calls with patients, caregivers, and healthcare teams.
• Communicate clearly and compassionately to help patients understand their therapy, next steps, and expectations.
• Use active listening and thoughtful questions to identify patient needs, remove barriers, and improve therapy adherence.
• Explain complex or clinical information in simple, patient-friendly language.
• Support accurate prescription processing by setting up and updating medication orders in collaboration with pharmacists.
• Follow up proactively to reinforce education, resolve concerns, and support continuity of therapy.
• Maintain accurate, complete patient records and clearly document interactions.
• Provide a professional, empathetic, responsive, and consistent service experience.
• Connect pharmacy operations, clinical teams, and external providers to streamline coordination.
• Meet or exceed productivity and quality benchmarks as part of a high-performing team.
• Identify opportunities to improve communication and enhance the patient experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED