Patient Care Coordinator Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• Completion of a medical assisting program, completion of medical assistant training by a licensed physician or podiatrist, or certification as a medical assistant through a Medical Board of California-approved certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support (BLS) for Healthcare Providers certification.
• Ability to use medical terminology in performing job duties.
• Ability to use computer systems and software relevant to the functional area.
• Ability to communicate effectively, solve problems, and identify solutions.
• Ability to demonstrate customer service in interactions with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as part of a patient care team, and to follow instructions and standard operating procedures.
• Ability to learn and update clinical knowledge through classes, continuing education, and work-related training.
• Ability to learn and understand population health and disease population concepts and practices, inventory methods, customer relationships, and service concepts.

Nice To Haves

• Knowledge of coding and billing regulations.
• Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
• Business communication skills, including clear and concise clinical report writing, legible handwriting, and knowledge of grammar and syntax.

Responsibilities

• Develop clinical expertise in assigned areas and the specialty clinic.
• Complete disability paperwork and maintain temperature logs.
• Follow assigned protocols and support workplace safety and infection prevention within the role’s scope.
• Measure vital signs, weight, and height; room patients; draw labs; and assist providers with medication reconciliation and other departmental tasks such as EKGs and ear lavage.
• Handle check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills; manage CRM/In-Basket and clinic support operations; and serve as a liaison among providers, patients, and staff.
• Apply Stanford Health Care’s C-I-CARE standards to interactions with patients, families, and colleagues.