Patient Care Coordinator

Results Physiotherapy • Pleasant View, TN

5d • Onsite

About The Position

Results Physiotherapy-AST, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator for its clinic in Pleasant View, Tennessee. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, handling referrals and scheduling, verifying insurance, collecting payments, and maintaining an organized front office. Coordinators use multiple computer programs and manage scheduling, documentation, deposits, inventory, and patient-related reporting. The position operates during normal business hours Monday through Friday, requires at least 40 hours per week, and may involve additional hours or occasional evening and weekend events.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform sedentary work, including prolonged sitting with the ability to alternate with standing as needed.
• Ability to communicate effectively and hear and speak to exchange information accurately.
• Ability to operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines, and to perform repetitive typing and view and read a computer screen.
• Ability to comprehend information and use judgment to respond appropriately in different situations.
• Occasional ability to walk, stand, and handle, lift, carry, push, or pull loads of 0–20 pounds; rare crawling, crouching, kneeling, stooping, stair or ladder climbing, above-shoulder reaching, and lifting under 10 pounds from waist to shoulder.
• Ability to work at least 40 hours per week during normal business hours Monday through Friday and attend occasional special events or work additional hours as needed.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments, including all money due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently and handle document routing and non-clinical documentation.
• Manage personal overtime, deposits, caseloads, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED