Patient Care Coordinator

US Fertility•Norfolk, VA

5d•$22 - $24•Onsite

About The Position

US Fertility is hiring a Patient Care Coordinator to join Shady Grove Fertility in Norfolk, Virginia. The role supports the clinical care of fertility patients and provides counseling, procedure teaching, physician orders and instructions, and pre- and post-operative education. It also involves offering emotional and psychological support to patients and their families, working independently toward program goals, and promoting excellent customer service. The position may require floating to the Virginia Beach office as needed. The schedule is Monday through Friday, between 7:00 AM and 5:00 PM, with occasional weekends and holidays. Compensation is $22 to $24 per hour, commensurate with experience.

Requirements

High school diploma or GED.
At least one year of prior healthcare experience and familiarity with medical terminology.
Excellent oral and written communication, interpersonal, and customer service skills.
Ability to work autonomously and in a team environment.
Strong attention to detail and demonstrated ability to follow through.
Comfort with computer applications and accuracy and speed in data entry.

Responsibilities

Assist with the clinical care of fertility patients.
Provide patient and couple counseling and procedure teaching, and communicate physician orders and instructions.
Provide pre- and post-operative education.
Establish a compassionate environment by providing emotional and psychological support to patients and their families.
Work independently to assure program goals are achieved.
Support and promote excellence in customer service.