Patient Care Coordinator

Benchmark Physical Therapy•Milton, GA

5d•Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Milton, Georgia. This entry-level office role maintains the clinic’s daily operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance, collecting payments, and maintaining an organized front office. Coordinators use multiple computer programs, manage clinic schedules and documentation, support patient caseload and insurance reporting, and contribute to a positive patient experience. The position operates during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Attendance at some evening or weekend events, or additional hours as needed, may be required.

Requirements

High school diploma or equivalent.
Communication skills and the ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time management and presentation skills.
Ability to perform sedentary work, including extended sitting with the ability to stand as needed.
Ability to communicate with associates by hearing and speaking to exchange information accurately.
Ability to operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines.
Ability to perform repetitive typing and view a computer screen and read items on screen.
Ability to comprehend information and use judgment to respond appropriately in various situations.
Ability to occasionally walk, stand, and lift, carry, push, or pull up to 20 pounds.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, and schedule patient visits.
Verify patient insurance coverage.
Collect all money due at the time of service and manage deposits.
Convert referrals into evaluations.
Make welcome calls and monitor and influence arrival rates through a positive customer experience.
Manage the clinic schedule efficiently and manage document routing and non-clinical documentation.
Manage personal overtime.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Monitor clinic inventory and maintain an orderly, organized front office workspace.
Attend required training with Territory Field Trainers for Raintree and other business process updates.
Complete quarterly compliance training.
Perform other duties as assigned.