Medical Assistant / Patient Care Coordinator III - BMT / CT

Stanford Health Care•Stanford, CA

6d•$35 - $39•Onsite

About The Position

The Patient Care Coordinator III (Medical Assistant) is an experienced, advanced role in the Bone Marrow Transplant / Cellular Therapy department. The position requires a thorough understanding of healthcare practices and the ability to apply theory in practice, independently carry out a full spectrum of responsibilities, analyze complex issues, and devise solutions. The role includes coordinating multifaceted patient care, assisting with procedures, monitoring and reporting patient health information, managing insurance authorizations, and arranging appointments before hospital discharge. Additional duties vary by department and may include transitional return-to-work assignments, use of specialty third-party software, provider scheduling and EPIC flowsheet development, and serving as a superuser for medical devices. The position is full-time, onsite, and scheduled for an eight-hour day shift at Stanford Health Care's BMT Clinic in Palo Alto, California. The role also requires adopting Stanford Health Care's C-I-CARE standards to support an exceptional, patient- and family-centered experience.

Requirements

High school diploma or GED equivalent.
One of the following: a certificate of completion or official transcript from a medical assisting program; medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
At least four years of overall experience, including external experience.
American Heart Association Basic Life Support (BLS) certification.
Knowledge of and ability to use medical terminology in performing job duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in the functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service in interactions with patients, families, and staff, including in high-volume and stressful situations.
Ability to work independently and as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
Business communication skills, including legible handwriting, knowledge of grammar and syntax, and the ability to write clear and concise clinical reports.
Ability to learn, maintain, and update clinical knowledge through training and continuing education to adapt to a changing healthcare environment.
Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

Demonstrate proficiency in Patient Care Coordinator II skills and model professional development within the team.
Coordinate multifaceted patient care, including device-monitor scheduling, processing, preparation, and result tracking.
Prepare for and assist with in-clinic procedures, and coordinate procedures with patients.
Monitor and report patient lab results, blood pressure logs, weight logs, and other health tracking used for medication management.
Schedule peer-to-peer insurance authorizations for clinic visits and procedures or testing, and initiate and submit electronic medication prior authorizations.
Coordinate and schedule appointments before hospital discharge.
Fulfill higher-functioning duties as defined by the department.
Coordinate transitional return-to-work assignments by matching participants with available work assignments.
Use specialty third-party software and programs, such as CHOIR for pain and Glooko for endocrinology.
In the Allergy Asthma Immunodeficiency Clinic, master-schedule providers and develop EPIC flowsheet builds for documenting food and environmental allergen testing.
In Gynecology, serve as a superuser for Clinitek and Trophon medical devices.
Follow Stanford Health Care's C-I-CARE standards and support patient- and family-centered interactions.