Medical Assistant / Patient Care Coordinator III - BMT / CT

Stanford Health Care•Palo Alto, CA

6d•$35 - $39

About The Position

The Patient Care Coordinator III (Medical Assistant) is an experienced, advanced role in the Bone Marrow Transplant / Cellular Therapy department. The position requires a thorough understanding of healthcare practices and the ability to apply theory in practice, independently carry out a full spectrum of responsibilities, analyze complex issues, and develop solutions. The role coordinates multifaceted patient care, supports in-clinic procedures, monitors and reports health information, handles insurance authorization workflows, and coordinates appointments before hospital discharge. Additional department-specific duties may include transitional return-to-work assignment coordination, use of third-party software for ambulatory multispecialty care, scheduling and EPIC flowsheet development in the Allergy Asthma Immunodeficiency Clinic, and medical-device superuser responsibilities in Gynecology. Employees are expected to follow Stanford Health Care's C-I-CARE principles and support an exceptional patient and family experience through anticipating needs, guiding patients, and coordinating care.

Requirements

High school diploma or GED equivalent.
Completion certificate or official transcript from a medical assisting program, or completion of medical assistant training by a licensed physician or podiatrist, or certification as a medical assistant through a Medical Board of California-approved certifying organization.
At least four years of overall experience, including external experience.
American Heart Association Basic Life Support (BLS) certification.
Knowledge of medical terminology and ability to apply it in job duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in the functional area.
Ability to speak and write effectively at a level appropriate for the job, including clear and concise clinical reports and legible handwriting.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service in interactions with patients, families, and staff, including in high-volume and stressful situations.
Ability to work independently and as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Familiarity with and understanding of home health, practice care coordination, and clinical care skills.
Ability to learn and regularly update clinical knowledge through classes, continuing education, and work-related courses and training.
Ability to learn and understand population health and disease population concepts and practices, inventory methods and practices, motivation learning, and customer relationship service concepts and practices.

Responsibilities

Demonstrate proficiency in Patient Care Coordinator II skills and model professional development within the team.
Coordinate multifaceted patient care, including device monitor scheduling, processing, preparation, and result tracking.
Prepare for and assist with in-clinic procedures, and coordinate procedures with patients.
Monitor and report patient lab results, blood pressure logs, weight logs, and other health tracking used for medication management.
Schedule peer-to-peer insurance authorizations for clinic visits and procedures or testing, and initiate and submit electronic prior authorizations for medications.
Coordinate and schedule appointments before hospital discharge.
Fulfill higher-functioning duties as defined by the department.
Coordinate transitional return-to-work assignments by matching participants with available work assignments.
Use third-party software and programs for ambulatory multispecialty care, such as CHOIR for pain and Glooko for endocrinology.
In the Allergy Asthma Immunodeficiency Clinic, master schedule providers and develop EPIC flowsheets for documenting food and environmental allergen testing.
In Gynecology, serve as a superuser for Clinitek and Trophon medical devices.
Follow Stanford Health Care's C-I-CARE standards and support an exceptional patient and family experience.