Patient Administrative Specialist III, BMT / CT

Stanford Health Care•Stanford, CA

5d•$35 - $39•Hybrid

About The Position

The Patient Administrative Specialist III supports new-patient coordination, surgery scheduling, and front-office functions in an outpatient Bone Marrow Transplant / Cellular Therapy clinic. The role supports administrative tasks related to daily clinic operations and requires proficiency in Level II skills, plus consistent, accurate, and timely performance at a master level in at least one service-line-specific function. The position is hybrid, with four onsite days and one remote day, Monday through Friday, working eight-hour day shifts. There is no call and no weekend work. Responsibilities include patient registration and support, referral management and scheduling, handling patient calls and correspondence, maintaining documentation and databases, coordinating with providers and clinic staff, and orienting new Patient Administrative Specialist staff.

Requirements

High school diploma or GED.
At least three years of related healthcare experience, including external experience.
Knowledge of Windows-based office software, computers, and operating systems.
Moderate knowledge of medical terminology.
Strong written and verbal/phone communication skills.
Phone skills, including familiarity with complex or multi-line phone systems.
Strong time-management and organizational skills.
Ability to solve problems and manage multiple priorities.
Ability to actively listen to patients and colleagues.
Ability to provide a compassionate, sensitive, professional patient experience.
Ability to adjust communications to the receiver's needs and level of understanding.
Ability to remain calm in stressful situations.
Ability to demonstrate exemplary customer service and act as a liaison between the front and back office.
Ability to acquire and develop departmental expertise.
Ability to plan, prioritize, and organize work independently, with attention to detail and deadlines.

Nice To Haves

Associate or bachelor's degree in a health-related field from an accredited college or university.

Responsibilities

Greet patients and complete registration check-in and check-out.
Verify insurance information and assist with complex questions about appointments, authorizations, payments, billing, and schedules.
Identify and resolve complex patient escalations, provide service recovery when appropriate, and escalate issues through clinic-specific pathways with a proposed resolution plan.
Track and manage incoming referrals and schedule patient appointments promptly, following scheduling instructions, referral guidelines, and insurance eligibility requirements.
Handle a significant volume of inbound and outbound patient calls, route messages, and manage patient correspondence.
Manage faxes, mail, files, documentation, and databases.
Process forms and use phone and electronic medical record systems.
Welcome and orient new Patient Administrative Specialist staff members to best practices.
Communicate professionally with PAS staff, medical center and clinic staff, physicians, and patients.
Communicate scheduling preferences and urgent needs to providers.
Demonstrate master-level proficiency in at least one service-line-specific function, such as insurance verification and authorization, external-facility care coordination, provider template management, medication prior authorization, specialized data collection and coordination, cross-training across providers or departments, or new-patient coordination.