Patient Care Coordinator
About The Position
The Patient Care Coordinator is the customer’s first point of contact, both by phone and in person, and contributes to customer satisfaction by providing outstanding service. The role supports the customer journey and clinic administration, including scheduling and confirming appointments, answering questions, maintaining records, collecting payments, and supporting hearing aid maintenance. The position also helps communicate information to Hearing Care Professionals and participates in clinic promotions and social media initiatives. The standard schedule is Monday through Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–3:00 PM. Compensation is $17–$21 per hour, with eligibility for a monthly incentive program based on clinic performance. Miracle-Ear describes its culture as guided by honesty, integrity, compassion, and excellence, and highlights ongoing employee training and development.
Requirements
- Background in administration, front-office work, or patient care coordination.
- Experience in a direct customer-support role.
- Comfort handling inbound and outbound calls.
- Appointment-scheduling experience and quality phone etiquette.
- Sales-mindedness and initiative.
- Adaptability, attention to detail, and an outgoing, positive demeanor.
- Computer literacy and the ability to accurately document and file records.
Responsibilities
- Manage the customer journey as the first point of contact, setting expectations for appointments and delivering a quality customer experience.
- Schedule, screen, and confirm new appointments through inbound and outbound calls.
- Resolve customer concerns and answer questions.
- Communicate relevant customer information to the Hearing Care Professional.
- Collect and record customer payments.
- Maintain the customer database by updating office records.
- Inform customers about hearing care accessory options.
- Handle walk-ins and provide after-care for existing customers.
- Support office promotions by participating in marketing and social media initiatives.
- Support hearing aid maintenance, cleaning, and repairs.
Benefits
- Ongoing professional training and development.
- Career growth opportunities.
- Medical insurance.
- Retirement options.
- Paid time off.
- Paid holidays.
- Eligibility for a monthly incentive program based on clinic performance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
